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An interesting thread and I respect the views of those who have obviously had very negative experiences.
Our Swift Kontiki has served us well; it does not leak, everything works and we have had no major problems.
Yes, we have had the odd niggle, but noting serious ( e.g. the water pump decided not to work last summer on a site in Brittany, no clue why at all, we moved the van to Quimper and the pump worked perfectly and has continued to do so ever since! That sort of niggle is frustrating - all wires were intact and connected, power feed OK, it just would not work!)
I would agree with so many other threads that build quality is not what one would always expect for the sum spent but of course the "raw materials" for such an item are expensive and I am not aware of what profit margin they work on for the build.......
I also strongly suspect that similar comments could be found from owners of other manufacturers vehicles - there have been threads about the no-availability and delays for vehicles built outside the UK. Yes Swift do feature but what % of the owned vehicles have they manufactured? They certainly feature highly on most dealers forecourts and in advertising so is it unreasonable to surmise that they have the lion's share of the market?
At least Swift do respond when thay can - it would not surprise me to see a response from Swift on here!
Swift has some excellent customer service people and I agree they do try to help, but surely the company must be worried (a) about the standard of final inspection on its vehicles (b) the increasing complaints about dealers which provide a shoddy aftercare service (c) most of its future customers will be current motorhome owners looking for an upgrade and will never buy a Swift again! My own problems with a 2008 Ace Airstream EW have taken the joy out of owning a motorhome and I have similar faults on my vehicle to Ray - panels dislodging, unsightly seals, paint cracking, faulty blind.....the list goes on. Like him I have had recalls, done some repairs myself, paid out for a habitation check and received the van back with more faults than when it went in, including the leg falling off the awning! It's all very well to talk about "teething problems" but when you fork out tens of thousands of pounds you do expect to get something which might last a few years without falling apart. In 28 months of ownership I have experienced 10 major faults including the heating packing up, the fridge breaking down, the overhead blind breaking, shelves falling off and of course the new door. Unless we whinge they will continue to produce sub-standard goods which doesn't enhance the reputation of the motorhome industry generally.
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