Welcome to Motorhomefacts, we are a thriving motorhome community (Largest in Europe). Why Not JOIN NOW and get instant access to more of the website. It costs nothing to join and only takes a few minutes. We have 200,000 different people visiting our site monthly and this amount of motorhomers in one place guarantees a fast response to any questions you may have. We also have unique facilities not found elsewhere such as our Online Logbook, stopover tracker, Motorhome directory with Ebay type feedback and the largest repository of motorhome campsites reviews found anywhere
With reference to our current headlamp saga, it would appear that the same thing has happened to several others with Hymers. If your left hand headlamp shattered following what can only be descriped as an explosion, could you help out by posting if you were successful in securing a free replacement or if you were refused.
Sorry, got a bee in my bonnet!
Thanks
Ok added age of vehicle, meant if over 3years, even if by 6weeks!
Guys, i recently challenged Hymer over my headlight and they gave in. It is to be fair my third in a row and I sent in all three chassis numbers. Also I argued that the headlight had exploded when we were not even moving.
I have an email for customer services in Germany
team3@hymer.com and mark it for attention of Karina Roos.
In our case this was the last straw, we pick up a new Pilote next week.
Guys, i recently challenged Hymer over my headlight and they gave in. It is to be fair my third in a row and I sent in all three chassis numbers. Also I argued that the headlight had exploded when we were not even moving.
I have an email for customer services in Germany
team3@hymer.com and mark it for attention of Karina Roos.
In our case this was the last straw, we pick up a new Pilote next week.
Phil
Thank you, we too were parked up. Hadn't had the engine on for about 30minutes, will be firing an email to Karina now. It has put me off too
if anyone has any numbers off their headlamps, and/or any part numbers referring to themm, would you like to pm them to me. I'll then use my Hella and other contacts to see how elusive, and maybe how expensive these really are. All and any numbers could be of use.
______________________________________________________________ Blue Merle Border Collie - Meg - she´s got the brains
Chocolate Labrador - Jewel - about as daft as a daft thing can get
If it aint broke, break it
Hold fast to dreams
For if dreams die
Then life is a broken-winged bird
That cannot fly
if anyone has any numbers off their headlamps, and/or any part numbers referring to themm, would you like to pm them to me. I'll then use my Hella and other contacts to see how elusive, and maybe how expensive these really are. All and any numbers could be of use.
Have PM'd you, thank you taking the time to do this.
Lesley
thanks for the numbers - 1LL247 360-11 - identifies it as a Hella part number. I've just been in touch with Hella and they make these under licence to o.e. Hymer and are not permitted to distribute them.
______________________________________________________________ Blue Merle Border Collie - Meg - she´s got the brains
Chocolate Labrador - Jewel - about as daft as a daft thing can get
If it aint broke, break it
Hold fast to dreams
For if dreams die
Then life is a broken-winged bird
That cannot fly
Don't suppose there's any way you could find out what the unit cost is that Hella are charging Hymer could you? Be interesting to hear how much Hymer & their distributors are profiting out of this little debacle.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum You cannot attach files in this forum You cannot download files in this forum
UK
