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we hired out our motorhome in June via a hire website. The vehicle came back damaged on both sides (4 dents in total). I took it to a reputable local repairer and the quote was just over £1000. The hirer is disputing the amount, and has obtained a quote ( using emailed photographs of the damage) for approximately half of this. Whilst I myself was surprised by the quote I received, his quote makes the first look ridiculous. His quote is in my region, but would take at least twice as long to travel to, and would require two people and two vehicles and a total of approx 8 hours to get the motorhome there and back, which doesn't seem reasonable to me. Does anybody have any tips/advice or experience of handling a situation like this? The hire company seem simply to be pinging our ( myself and the hirer's) emails back and forth. They still have his security deposit. So far I have suggested that he arrange for his preferred repairer to collect and return the motorhome to us. Is this a good idea? All help gratefully received.
we hired out our motorhome in June via a hire website. The vehicle came back damaged on both sides (4 dents in total). I took it to a reputable local repairer and the quote was just over £1000. The hirer is disputing the amount, and has obtained a quote ( using emailed photographs of the damage) for approximately half of this. Whilst I myself was surprised by the quote I received, his quote makes the first look ridiculous. His quote is in my region, but would take at least twice as long to travel to, and would require two people and two vehicles and a total of approx 8 hours to get the motorhome there and back, which doesn't seem reasonable to me. Does anybody have any tips/advice or experience of handling a situation like this? The hire company seem simply to be pinging our ( myself and the hirer's) emails back and forth. They still have his security deposit. So far I have suggested that he arrange for his preferred repairer to collect and return the motorhome to us. Is this a good idea? All help gratefully received.
It sounds as though the hire agency aren't perhaps being too helpful in the matter. Can you tell us which one it is?
I do think they could be more helpful, and to be honest, I ( perhaps naively?) thought they would advocate for the owner. They are very much simply batting emails back and forth. However, I don't think it would be expedient to name them.
Peter, Insurance is provided by the hiring agency. The amount of the claim is on the border of the security deposit and instigating an insurance claim - there's about fifty quid in it. I would be happy to accept the security deposit, but the hirer is disputing the quote I have sourced locally. We would have had to inform the insurance comapny at the time the van was returned, and we didn't, so that is no longer an avenue. The security deposit and the insurance excess are the same amount.
Can I ask, do you do your own body repairs, or do you outsource? I understand that you may not wish to answer this, or you could pm me.
Not really sure where to try to get an alternative quote in the south east. Thanks
well, finally, all is well that ends well, but only because the hirer seems to be a reasonably decent person, and no thanks to the hire company. The hirer secured a small discount from my preferred supplier, acknowleding that his quote was too far away to be reasonable. the money is safely in our bank now. I will be considering who i rent out with next time. LAst year we used M for Motorhome, who i cannot find this year. However, all companies are probably ok, it'll only be when there a difficult situation that they really show their mettle.
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