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After being hit whilst parked up in a French motorway aire by an unmanned HGV at the beginning of November, we have just heard back from our insurance company.
They say the MH (Hobby 700 FML) is repairable but the insurance company's recommended repairer can't repair the vehicle as they don't do motor homes!!
Our insurance company (Equity Red Star) have asked us to get a quote from a motor home repair company who would be able to carry out the repairs.
Can anyone recommend a good MH repair company in the southern half of the country?
The vehicle is currently in Brentwood and we live near Newbury, so anywhere around those areas would be good.
I imagine that knowledge of your particular make and model might play a big part in pricing a repair, knowing which parts to order and in carrying out the work.
I would ask Hobby if they have a recommended repairer in the UK. If it was mine I would insist that it was fixed by a Hobby recommended repairer, even if that meant it had to back to the factory for repairs.
I would thank my lucky stars that your Insurers recommended repairer refused to do it, clearly motorhome repairs are not their thing and they would have been making it up as they went along, Alan.
hya - as luck would have it (or not as the case may be !!) I,ve taken my Starburst in this morning to have a small knock seen too by this company
http://www.motswindon.biz/motorhome_repairs.html
they do all the repairs for West Country Motorhomes as well as other motorhome dealers in the south. My first dealings with them, so will have to leave a recommendation untill I see finished work.
hope this helps
Clyde
Motorhomes Coachcraft seem to get extremely good reviews from many people. Never had the need to use them myself (touch wood), but they seem to be well liked.
Colin
______________________________________________________________ Colin - now enjoying retirement and the freedom offered by our motorhome.
Why the hell should YOU have to find a repairer ??
If it was my MH I would be saying to the (persons at fault) insurance company.
"Sorry but it YOUR responsibility to get my vehicle repaired to a suitable standard, not mine!!.
Repairing motor homes is so specialist I don't believe there is the approved repair network in place like there is for auto body repairs. As such many insurance companies like Safeguard will happily settle a claim but you will often have to do the leg work to find your own repairers. This works both ways because the policy holder gets who they want to do it and its of a poor standard you can't blame the insurance company.
You never deal direct with the third party only your own insurers so the expertise should come from them, but rarely does. I would certainly look at damages / expenses for your holiday etc but obviously not all of the inconvenience is compensatable - such is life.
My concern would be this looks to be a major shunt, has the build been twisted or pushed in areas away from the point of impact? What are the residuals of a damaged-repaired motorhome when you come to sell it?
I would use a Hobby dealer who does his owns repairs, the one that springs to mind is 50 miles away from Brentwood down the A21,Not sure if I am allowed to name them,but starts with J and ends in S.
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France
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