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I think most of us have some kind of cover when we go "over there". But what cover have we got?
Say your van's clutch disintergrated on a Turkish motorway what do you think your company would do when you contacted them? What would they pay for? Are you sure?
Dick
______________________________________________________________ Powys, Paradwys Cymru
"Rules are for the guidance of wise men and the obedience of fools." Douglas Bader CBE
I would expect them to arrange recovery to a garage capable of doing the job, at say a Fiat/Peugeot agent, providing us with accomodation while it is being done.
In an accident I would expect them to recover the vehicle back to the UK and provide accomodation and assistance in returning to the UK or cost of hiring a replacement for the duration of the holiday.
we are covered for our MH and two cars by ADAC which is the equivalent of AA in Germany. Our logic for going down that route is
- my wife is German and has good experience
- we spend most of our holidays in or en route to Germany
- they have no problems towing or transporting a MH
- it was £30 cheaper
- they subcontract call outs in the UK to AA
- we get free maps, travel guides and a magazine as part of the deal
The downside is you have to call Germany from a UK mobile if you need them to come out
AFAIK they will cover us for UK, France, Belgium, Netherlands, Luxembourg, Germany and Austria. Not sure about Turkey but I have no plans to go there so i didn't check
______________________________________________________________ How´s my driving? Call 0800..........AAAAARRGH!!
Sorry to be boring but this is the nth time I've posted about our experiences last July whilst in France.
OK, the head gasket gave up on us very suddenly, on the Autoroute 75, south of Clermont Ferrand. We were recovered in less than an hour to a garage about 15 miles away.
From there, the Staff of the Caravan Club Red Pennant Insurance took over affairs, of which we were very grateful. What did the Red Pennant cover?
Initial work on Our Coral.
Storage of Our Coral for a week.
Transport of the MH to a campsite of our choosing some 80 miles away.
Hotels for 7 nights.
Taxi fares, paid out by us initially, then reclaimed.
Phone calls, from our mobiles, relating to the breakdown. Max of £30.
Food allowance whilst in hotel accommodation.
Hire car for 15 days.
Collision Damage Waiver of €1,000. (!)
Flights for 2, with 2 cases in the hold, from Limoges to Leeds.
Hire car from Leeds to home .
Repatriation of Our Coral from the campsite to a Fiat agent in our home town.
We put in a claim for taxi fares, meal allowances, phone calls, extra hire car, one night in a hotel... We quickly received a cheque for over £400!!
I don't think we could have expected much more from Red Pennant. It's the second time in 12 years that we've had to call on their services and each time they have been first class. It's one thing that the Caravan Club has got right!!
The Red Pennant Insurance for the 2 of us, plus Our Coral, cost us £143, with cancer excluded for obvious reasons. We thought this was very fair in the circumstances.
______________________________________________________________ ........... Best wishes from UncleNorm x
........... Yesterday is history; tomorrow is a mystery; today is a gift!
Let´s keep fighting with Mavis, Ray and all those in need!!
.......... http://rayandmave.wordpress.com/
I expect the same treatment as I would get in the UK. Either
Fix the van there an then
Take it to a garage
Take it (and us) home.
Only had to call out twice abroad and both incidents were dealt with at the roadside. First one was in Germany where the mechanic was excellent (it was only a flipping fuse) and even gave me a load of spares. Second time was in Northern France where I met the rudest mechanic I have ever met who at first refused to even get under the van and get the spare wheel and seemed to be very hacked off that he was called out on a Sunday afternoon. I complained to Safeguard and the AA about it but never heard anything.
The biggest thing for us is length of cover though. Most policies have a single trip limit of about three months. Safeguard dont and both the breakdown and insurance cover you for a whole year abroad.
REgarding ADAC I think I saw a thread the other day on here where they had recovered someones vehicle back to the UK but not the owners! There was also some issue with the 200 Euro limit for recovery. I nearly went with them as we have three other vehicles and it would have worked out cheaper but I never got straight answers on just what was covered and how the 200 Euro lmit thing worked.
______________________________________________________________ Hank the Tank has a website. Follow our adventures at http://www.hankthetank.co.uk
I am with ADAC and from my personal experience last year, I will not be renewing my policy with them.
There appears to be some debate as to what exactly they cover, mainly due, I suspect to the language difference.
All I know is, they offered me £200 towards recovering the M/H from a French motorway (total cost over £2000).
They said they would neither repatriate the M/H or us back to the UK.
If, as suggested by other members on here, that they DO repatriate the M/H and passengers, then they told us a pack of lies, which is even more reason for leaving them.
In the end it was our insurance company that recovered the M/H back to the UK but we had to make our own way home.
I still have not decided who I'll renew my breakdown/accident cover with, but the CC Red Pennant seem to be favourites so far.
______________________________________________________________ Iv'e cut this wood twice and it's STILL too short.
I keep all my travel insurance and vehicle insurance separate, I find this works for me and allows much more freedom to tailor policies to meet requirements.
My vehicle insurance does not include breakdown cover, I buy this separately just to proved comprehensive cover for the UK only. I use Green Flag, mainly because there are no vehicle size restrictions.
If I travel abroad without the motorhome, I have annual cover provided though my bank but it is only good for 30 consecutive days and to increase the duration is expensive. Therefore it is not much good for motorhome travel abroad in excess of 30 days and of course there is no pet or vehicle cover.
For motorhome travel abroad I use either the C&CC's Carefree or the CC's Red Pennant. Less than 30 days away I take out motoring only, greater than 30 days away I buy full cover motoring and health. Nine times out of ten I use Red Pennant, it has the edge on Carefree in that it provides pet cover. I find both of these are the only ones which really provide the cover I require, Fortunately I have never had to make great demands on either but I have never heard or seen a bad word spoken or written about either.
peedee
______________________________________________________________ The best journeys are not always in straight lines
For an account of our journeys click >here< (Last updated 1st March 2012)
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Germany
Let´s keep fighting with Mavis, Ray and all those in need!! 
