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We have just been to the Stratford show where we put down a £2000 deposit on a new Burstner. The dealer has told us that the delivery date will be October/November or "thereabouts" as Burstner are not building at the moment.
In 30 days he wants the difference between that £2000 and 15% of the total cost.
Then, as we are putting our van in as part ex. he wants us to get it to him for the York show in mid-September as a condition of some bits of the deal.
Is this normal practice ?
Plus, I'm very worried that we may be without a van until the New Year if build/delivery times stretch.
Hi I don't know if this is normal? but it sounds a bit sus, to me.Get it all in writing stating any delay on delivery will result in a penalty(money off)if not delivered on time.Also what if he sells your m/h at the show and fails to deliver how is he going to replace?Try a couple of penalty clauses 24hr delay 2week etc
terry
This seems to me more like the dealer wants it all his own way, a bigger deposit puts more money in his account and ties you in more to buying, in case you change your mind.as to having your PX early, well this is so he can market the van during the summer rather than have it on his forecourt over the wnter.and you have to sit around and wait twiddling your fingers.
Is this one of a big group. who is the dealer, let us know and we might have a few comments listed on their customer support. although this does smell of bullying to me.
Me, I would cancel the order and go elsewhere.
Having never purchased a new van I can't state if this is normal, what it does seem like is that your dealer wants it all his way.
I personally would never order an item unless I was given a firm delivery date at either the time of the initial deposit or at the point when you pay the 15%.
At one time when I was considering a new van, the dealer offered an agreed PX figure at the time I placed the order, and I would hand the van over when the new one arrived which would be in almost 12 months time, which I thought was fair and reasonable.
I certainly would not hand the van over in September unless I had an acceptable delivery date.
when we bought our new van the dealer said they would accept the balance of payment by bank debit card when we collected the vehicle. I suggest you do the same.
Don't trust anybody, let's face it your dealer is only covering his back because he thinks you are as trustworthy as himself
Well that takes you out of the world of dealers and into the world of panel van converters and it is normal for them to have all their costs of buying the van and major bits at the time they have to pay their invoices.
Improves their cash flow.
regards Frank
______________________________________________________________ Regards Frank - - please follow me on twitter @FrankieBryant
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We have got a new van on order, paid a £2000 deposit to secure the build slot, some six months in advance, agreed the the px figure and mileage, now patiently waiting for it. However, under no cicumstances will I part with my present vehicle until I have approved the replacment. I strongly suggest you do the same, what happens if they go bankrupt in the interim, yes they need a substantial deposit, but are you prepared to loose this and your old van. This scenario indicates a severe cash flow problem, think carefully.
I would never let go af my current van until my new one is ready. You could end up with no van and the delivery date on your new one could get put back time after time.
What would happen if he sold your van in September and then can`t supply you with your new one?
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Our thoughts are with you Chris and Graham. Fighting with Mavis and Ray 
