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o.k.
we picked up our mh from the dealers yesterday after leaving it with them for a week to rectify some annoying problems,only to be told that basically nothing has been done.like others we've been having trouble with the unpredictable behaviour of the interior light,particularly the length of time it stays on for,although this does seem intermitent because the dealers said it was fine for them and was going out after 15mins.indeed when i got home yesterday it did go out after the specified time,yet this morning it came on whilst we were packing it and didn't go out for over 45 mins!!!.it is also annoying to have to get out of our seats to turn it off again whenever we go anywhere due to it coming on again when the ignition is turned on.any ideas anyone?.
our suspicions have been confirmed by other posts that the timer fuction for the heating and water are totally inoperable and will never work but we have been told that to turn the hot water on [230v] the control panel doesn't work this function and that the switch in the wardrobe will control this!!!!.this is also true of the 230v heating system with the control panel only enableing the use of the 12v blown air heating system.so can someone tell what the point of the control panel is please????.and since this was one of its strong selling points in our view,is anything going to be done to rectify the situation.because we feel totally let down.this is our first motorhome after 15 years as tuggers and i must say i'm not too impressed.
There is a post on here from swiftgroup about your heating thingy not working but for the life of cannot remember where Try under swift and hopefully it will be there. Failing that someone else will hopefully remember where it was. Think the gist of the post was it can never work unfortunately
Yes the thread you would be looking for is under ' feedback from swift'. They state that the heating controls on the panel cannot work the 230v heating or gas. Personally i think its an absolute shambles, probably very like the way you feel. I have my van at the factory as we speak and i am about to get more legal advice on the issue. The vans are being sold as half finsished, half thought out and it goes from bad to worse!. I am very annoyed with the whole thing and cannot believe that any company can make such an arse of a basically simple design.
Gregg, I agree with you 100%. I am due to speak to the design team at Swift on Monday around the issues with the showeroom door. I think the reply from the Swift design team that they made a, "huge mistake" then place an other post by the design engineer saying that their is no solution to be unacceptable. They sold us a product saying it had various functions, but now due to their mistake we cannot have them and their is nothing they are going to do about it.
I have posted a few messages of support for Swift and have been impressed with the way they have been handling things. Peter, the owner has been very good at trying to put things right.
I think Peter needs to focus on the design team. Lots of the issues are from this team. They are the ones who are putting ideas into practice that clearly are not fit for purpose. How anyone, let a lone an "engineer" could possibly think that the small magnetic catch on the showeroom door would hold that closed during transit is beyond me. So if they cannot get a simple thing like how to keep a door closed what chance have we got with working a complex electronic control panel.
The message that say's sorry nothing we can do to fix our cock-up is just not acceptable.
We must all be effected by this issue not just Sundance owners. Is this going to be a major issue of the van? Will this issue be to Swift what the water leak is turning into for Fiat???
I hope Peter reads this and can speak with the design team. We really need a solution here and the answers they are giving are just not acceptable.
Gregg, I agree with you 100%. I am due to speak to the design team at Swift on Monday around the issues with the showeroom door. I think the reply from the Swift design team that they made a, "huge mistake" then place an other post by the design engineer saying that their is no solution to be unacceptable. They sold us a product saying it had various functions, but now due to their mistake we cannot have them and their is nothing they are going to do about it.
I have posted a few messages of support for Swift and have been impressed with the way they have been handling things. Peter, the owner has been very good at trying to put things right.
I think Peter needs to focus on the design team. Lots of the issues are from this team. They are the ones who are putting ideas into practice that clearly are not fit for purpose. How anyone, let a lone an "engineer" could possibly think that the small magnetic catch on the showeroom door would hold that closed during transit is beyond me. So if they cannot get a simple thing like how to keep a door closed what chance have we got with working a complex electronic control panel.
The message that say's sorry nothing we can do to fix our cock-up is just not acceptable.
We must all be effected by this issue not just Sundance owners. Is this going to be a major issue of the van? Will this issue be to Swift what the water leak is turning into for Fiat???
I hope Peter reads this and can speak with the design team. We really need a solution here and the answers they are giving are just not acceptable.
Stewart
Gregg,Stuart and Alan,if it is at all possible we will find a fix for you I have already spoken to Andy who has been working on it today.Yes they have made a mistake and I told them to go on the Forum and be open and honest and I've got to say your reaction is a bit harsh and doesnt encourage them.They are young and have made a mistake as I understand it it doesnt feature in the Sundance brochure but is in the handbook.We felt we had a system that would do what you are looking for but when we tested it it failed so they reverted to what you have now but didnt alter the handbook.We have demonstrated we are prepared to listen and correct our mistakes (it seems we are the only motorhome manufacturer who makes mistakes!) but if you hound them when they put their hands up ,when a chat on the phone or a gentle'thats not good enough' would suffice would be far better. Andy has just rung me 7pm to say the tests they have done today have worked so we can put the mod on Greggs MH and yours Stewert when it comes back.Alan if you ring Kath we can arrange to do your mod at Swift or possibly at the Dealer. I will review everything when I get in the office tomorrow.Regards Peter.
Thank you for your reply. We are not knocking your willingness to help or your honesty. We are just annoyed at the fact that we have paid alot of money for something that should be right in the first place. When we looked at the vans in the show room we had a play with the control panels to see what they can do, we noticed these timer and thermosatic functions and like you do, you assume that the van has these, you don't expect to be told half the functions are not useable. If you wish people not to assume they are buying these functions remove them from the control panel. If i have come accross as harsh i apologise, but i do not apologise for being disappointed in your product or angry at the simple faults that have cropped up, things that you should have sorted before we recieved the vans. I applaude your honesty and willingness to come up with solutions, as they say better late than never.
Gregg
I have already e-mailed lyndsey about this and was waiting on a reply.
Last edited by Trance on Mon Sep 10, 2007 9:04 pm; edited 3 times in total
peter,
the last thing i want is to have to critisize anyone and i fully apreciate the efforts that are going on to resolve the problem,however,if this information had been readily available then it would have saved me a 90 mile round trip to the dealers last week and the need to take a morning off work to pick my mh back up,on top of which a lorry smashed my wing mirror on the way home .add to this the fact that the dealers claim to know nothing about the problem,strikes me that they are trying to cover the whole thing up.i can't be the only one to buy a motorhome from them surely!!.
as soon as work permits i'll call kath and discuss this with her.
Thank you for your reply. We are not knocking your willingness to help or your honesty. We are just annoyed at the fact that we have paid alot of money for something that should be right in the first place. When we looked at the vans in the show room we had a play with the control panels to see what they can do, we noticed these timer and thermosatic functions and like you do, you assume that the van has these, you don't expect to be told half the functions are not useable. If you wish people not to assume they are buying these functions remove them from the control panel. If i have come accross as harsh i apologise, but i do not apologise for being disappointed in your product or angry at the simple faults that have cropped up, things that you should have sorted before we recieved the vans. I applaude your honesty and willingness to come up with solutions, as they say better late than never.
Gregg
Gregg thanks for replying,we understand and we will do all we can to satisfy you.Andy and his team are genuine people who have themselves been let down by so called electrical experts whom we despatched six months ago!It is an excuse but a genuine one.We will follow up any criticism we receive but Forum members must respect we are human as well and we will all get more if we respect each other.Peter.
[quote="alnshaz"]peter,
the last thing i want is to have to critisize anyone and i fully apreciate the efforts that are going on to resolve the problem,however,if this information had been readily available then it would have saved me a 90 mile round trip to the dealers last week and the need to take a morning off work to pick my mh back up,on top of which a lorry smashed my wing mirror on the way home .add to this the fact that the dealers claim to know nothing about the problem,strikes me that they are trying to cover the whole thing up.i can't be the only one to buy a motorhome from them surely!!.
as soon as work permits i'll call kath and discuss this with her.
regards alan,the horse has bolted and I am running like hell to catch it! I can only apologise and offer to pay for your mirror.Regards Peter.
peter,thanks for the offer but it's not necessary.it was my mistake after all.i'm very sorry for the criticism and assure you i don't mean to offend anyone.i'm sure you must feel like everyones against you at the moment ,but i do applaud you for all your efforts and honesty.
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o.k.
Try under swift and hopefully it will be there. Failing that someone else will hopefully remember where it was. Think the gist of the post was it can never work unfortunately 
peter,thanks for the offer but it's not necessary.it was my mistake after all.i'm very sorry for the criticism and assure you i don't mean to offend anyone.i'm sure you must feel like everyones against you at the moment ,but i do applaud you for all your efforts and honesty.
