Sister shop to Motorhome Facts
TomTom GO LIVE Camper & Caravan
The ultimate Sat Nav system for your motorhome, pre-programmed with 20,000+ POI's from the largest European Motorhoming Websites including the Motorhome Facts Campsite Database.
Welcome to Motorhomefacts, we are a thriving motorhome community (Largest in Europe). Why Not JOIN NOW and get instant access to more of the website. It costs nothing to join and only takes a few minutes. We have 200,000 different people visiting our site monthly and this amount of motorhomers in one place guarantees a fast response to any questions you may have. We also have unique facilities not found elsewhere such as our Online Logbook, stopover tracker, Motorhome directory with Ebay type feedback and the largest repository of motorhome campsites reviews found anywhere
Once again I have been taken in by Jessops discount offers - will I ever learn not to trust them?
I received an email offering various pre Xmas discounts, including a 20% discount on photobooks. So I downloaded their software for doing it (which is actually very good), spent a day creating the book, 40 minutes uploading the result, then found I had ordered and paid for the thing without getting the discount, never having found the place to enter the discount code. (Apparently it is when you initially log in, not as you place the order.)
Jessops is refusing to reimburse the discount, and I reckon this is pretty sharp and shoddy practice. It may only be £4 or so discount, but I feel annoyed and cheated. I will be reminded of this every time I look at it, spoling my enjoyment of it. I know Jessops is losing money, but with practices like this I'm not surprised.
I've shopped at Jessops since it was a small shop advertising in Amateur Photographer as "Jessops of Leicester", a far cry from the monolith it has become.
Jessops do seem to have changed their character a lot.
Not so long ago I could spend an hour in their Portsmouth store picking up all sorts of good advice. Now its full of DIY digital photo processing machines and staff that want to sell you insurance.
______________________________________________________________ "On all the oceans white caps flow,
You see no crosses row on row
But those who sleep beneath the sea,
Rest in peace for your country is free".
I've always been aware of Jessops but nothing they've ever done has induced me to buy anything from them. In these days of Internet shopping I think they've lost the plot because anything I've looked for has either been too expensive or never in stock. A few clicks and you can get a better deal.
I'm also amazed at their add's in the Photo Mags. I've never seen the point of advertising product and then providing no price or just printing 'call the store'. I can guess why the do it though.
And yes, their High Street shops aren't anything to write home about. I'm suprised they're still around.
In Jessops defence, when I wanted to buy a video camera the year before last I found the staff at one of their two shops in Bath very helpful indeed, talking me (a complete ignoramous) through the pros and cons of all the different types and makes.
Having finalised my choice, I then went back with evidence of best-price from a web search - which they matched. So I got the best of both worlds in terms of high-street convenience and internet prices.
Mind you, they did have a price promise campaign on at the time.
Do you fancy hearing about a catalogue of Jessops' errors?
In September, I ordered over the internet from Jessops, the new Nikon D90 outfit and paid £15.95 extra for Saturday delivery - my birthday. It didn't arrive, so I rang and asked why. Apparently, the credit card company hadn't authorised the transaction and needed to contact me first, as a security check. Fair dos, but Jessops didn't bother telling me the transaction failed the day before, so there's me sitting at home waiting for a delivery I'd paid premium rate for, and Jessops somehow didn't think it was important enough to ring and tell me. So, I cancelled the order and there was no apology... nowt.
I then ordered the gear from elsewhere and got it the next day, but that's not the point. In the middle of the next week the goods arrived from Jessops. A) I'd cancelled the order; B) Jessops had no right to put the order through on my card without my permission; C) The price for the camera outfit had quickly come down by £100, so by the time Jessops cheekily debited my card without my authorisation, the should have at least charged the new, lower price. No, they charged the higher, original price.
So, I told them what I thought of their highly dubious transaction to my card. I had two options - either take the stuff to a Jessops store or await pickup. So, I had to sit in and await for the man with the van. I insisted they credited my card back immediately, but they insisted they wanted the goods back first. I said I was incurring interest on their dodgy transaction and I would complain to the card company. We compromised in that once the goods were on the van, my card would be credited.
A few weeks later, I got my card statement and dear old Jessops had refunded the cost of the camera outfit, but not the £15.95 for the Saturday delivery, which was by now a totally inappropriate charge. I complained. They said they would do the refund straightaway.
A month later, my next statement came through and there was no credit. I complained again and had to give my card details again. I told them they were a joke.
A couple of days later they rang to ask me to ring them again. Why? Well, they'd credited my card, not with the outstanding £15.95, but with the whole £850 again! What a bunch of amateurs.
Perhaps when my next statement comes through, I'll be able to put this sorry sage to bed and they'll finally have worked out what to do. Everyone I spoke to all this time came across as young, disinterested and unapologetic. Bloody awful (online) company. Beware.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum You cannot attach files in this forum You cannot download files in this forum
Germany
