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I am new to the Forum and we have just taken delivery of a 2009 Model Adria Coral 670 SL. I won't name the Dealer as it probably isn't their fault?, but we have yet to get a V5 or tax disc.
We were told that the documentation hadn't arrived from Slovenia and isn't sent until the vehicle arrives in this country. The Dealer had been sent a faxed copy of the document required, but the DVLA refused to accept it. We were given a letter by the Dealer saying that the tax was in the post, not strictly true as the DVLA hadn't issued a V5. So technically we were 'Failing to display a valid tax disc' when we drove it home and if an awkward copper had stopped us on the way home we could have been charged. We are still waiting for a disc and the vehicle has been in this country for at least 3 weeks now.
This is probably the fault of Adria's Office staff in Slovenia and it is a pity that the good work by the shopfloor has been let down by them.
Has this happened to anybody else and is this normal practice?
Hi Nicolas and a very warm welcome to MotorhomeFacts. Although I am entirely biased, I have to congratulate you on finding us and wish you a long and happy stay.
Please be warned that this site is addictive; it's responsible for many a late night! It gets even better if you subscribe to the tune of a tenner because you can then access most of the site AND TAKE ADVANTAGE OF THE MANY DISCOUNTS. Many of the discounts cover the subscription fee in one go!!
You will see from my avatar that we, Auntie Sandra and I, have an Adria S650SP which we really love. It's now one year old and has done 6,400 miles and we have loved every minute in it. Our Coral will be out for the New Year!
It was November 07 when we bought Our Coral. It was not pain free, several excuses, mal-administration, even the Royal Mail created an obstacle by holding our documents because insufficient postage had been paid by our dealer. It all came good in the end, but four days later!
Our dealer is from North Lincolnshire. Where's yours?
______________________________________________________________ ........... Best wishes from UncleNorm x
........... Yesterday is history; tomorrow is a mystery; today is a gift!
Let´s keep fighting with Mavis, Ray and all those in need!!
.......... http://rayandmave.wordpress.com/
Thanks for the welcome. We are also very pleased with our 'Cora' as we call her already. She seems to be very well built and is extremely warm, it was icy when we picked her up, also from North Lincs. We ended up spending three days hooked up to their free electric and it was very cosy. In the end they gave us a letter to say that the Tax had been applied for and let us drive home. The only fault that we have found with her is that she needs a new circuit board for the electric flush, which we are assured they will send and I can fit easily.
The workforce at North Lincs. were very helpful and kind to us. As for the Sales staff, I am not sure if the fault with the registration is theirs or Adrias. But we have been treated politely and have been assured that they are trying their best to sort out the problem. However, I have been told on another Forum that the vehicle couldn't have cleared Customs without its documentation, which we were told by the Dealer is not allowed to travel with the vehicle, so somebody is wrong. We still haven't got an Adria Handbook to tell us all about her bodywork, etc., that apparently hasn't come from Adria either.
The Digibox didn't work and we are waiting for a new one, but that was fitted by the Dealer, so isn't Adria's fault.
So, we now have a lovely vehicle which we can't use without breaking the law!
Hoping for a phone call in the morning to say that I have been dreaming and everything is alright! Some hope!
Hi Nicolas, also had problem with registering our Vision, not Adria's fault though, picked up mh 1 Aug complete with tax disc, after lots of calls to DVLA listening to the recorded 6/8 week waiting time msg for V5 docs, after 10 weeks found out dealer had entered Adria's production number instead of the VIN on the registration docs, ended having to take it to VOSA for them to carry out an inspection to verify VIN plate, all sorted ok in the end, (even after being told by a VOSA inspector that it needed a tachograph as it was over 3.5t - had to point out it wasn't a commercial vehicle, so not required), part of the problem was nobody at DVLA could tell me what the delay was until after 8 weeks - they kept saying they had no record or then it was being processed. got V5 mid October.
Best of luck
Mick
Last edited by GetDuffed on Sat Dec 20, 2008 2:00 am; edited 1 time in total
It sounds like we share the same dealer at Kirmington!
Strange you should mention toilet flush circuit boards! Ours had been pressed out of its clips and didn't work on pick-up. It just had to be relocated. I've done myself since! It's as if some heavy-handed person did the PDI and pressed too hard. Heck, it's a microswitch which needs stroking!
OK, so the Royal Mail, or whoever delivers the post these days, decided to be bloody minded with our forms. The DVLA at Beverley stated they had not received them. The Post Office/ Royal Mail were keeping them because the postage was short. So the dealer at Kirmington got another set of papers together, with the help of Adria and I took them to Beverley, expenses paid, of course. All was then explained. It was down to the salesperson who packaged the original forms! Two days later, I took a call from the DVLA telling me my Certificate of Registration was ready, so off I went again. With that Cert. I could have number plates made.
Fortunately, I was in a position to help. I'm also incredibly impetuous! I sympathise with those folk who might not have the time or opportunity to help. Living in Devon might make it difficult for you to pop over the Humber Bridge to Beverley! But, all's well that ends well.
If you have any issues and speak to Timberland, they will probably agree to you having any problems sorted nearer to your home, at their expense.
If I can help further, please let me know. I would suggest a Private Message (PM) but you cannot do that until you subscribe for £10 pa.
Good luck anyhow!
______________________________________________________________ ........... Best wishes from UncleNorm x
........... Yesterday is history; tomorrow is a mystery; today is a gift!
Let´s keep fighting with Mavis, Ray and all those in need!!
.......... http://rayandmave.wordpress.com/
I know a motorhome owner who bought a new Adria from Tmberland. I quote from his mail below, It shows the types of problems that can turn up.
" We are still having a problem trying to sort the warranty for the van, we have a couple of issues:-
Renault haven’t reset the warranty yet so it is showing that the warranty started when the van was delivered to Adria (17th Dec 2007) this should be reset to the date we bought the van 1st November 2008. They are also saying it is due for a service!!! So we are trying to get something in writing to say it doesn’t need a service.
Also Adria & Renault are saying the van only has the Pan European warranty of 2 years & not the UK 3 year warranty. The dealer (Timberland) say no it should be 3 years & I should contact Renault, then Renault say to contact the dealer (starting to get annoyed about this problem) Renault argue that the van was delivered new to Adria in Slovenia, even though the van is made for the UK market they say it isn’t a UK van as I am buying it from an Adria dealer".
If you have bought a new van from a dealer then the paperwork WILL have been delivered at the same time as the van. If it has number plates fitted the dealer HAS had the paperwork because you can't get number plates without the certificate issued by the Government dept. Like most dealers They have had your money & now it's on to the next victim that comes through their door! I'm told there are good dealers out there, I've yet to find one! I also questioned the warranty on the Adria 660sp that we bought new in 2005 & was told that because the chassis was delivered to Adria direct then It would only have a 2 year warranty. The build quality was suspect as bits just fell off it like the garage door clips on the bodywork, the rear lights filled up with water, the washroom door would not shut the list was almost endless, the extras I ordered to be fitted when I bought it were not fitted correctly, the TV aerial had a short on the coax cable, the Zip awning fouled both the gas opening & the garage door so you could open neither! the problem was solved by moving the awning back by 6" but that left empty holes in the unit. the leisure battery needed to be replaced 2 weeks after we picked it up & the tyre pressures were around 30psi under what they should have been!
A good PDI?? After spending £36500 cash? I don't think so. Oh, & the Adria loose carpet set that we paid around £180 for you would not have put outside your front door at home! we did get a refund for those after a bit of a row! So, good luck all of you with the Adria's, what could be a good product is let down by poor quality control at the factory & also dealers who don't want repeat sales!
Merry Christmas & a happy new year to you all.
Geoff W
Location: Chichester, West Sussex, PO20 7BU 01243 511189
Status: Offline
As an Adria dealer I would like to add the following points to clarify the issue of how vans are processed;
When vehicles are delivered in to the UK from Adria to a dealer they should come with any relevant manuals supplied inside. At the moment this is not the case, because there are no 2009 model Adria handbooks available. These will be despatched as soon as they are available.
Adria forward the V55 to us two to three days from the reciept of the vehicle at the dealer, however we can write our own V55 documents to speed the process up. Adria attend to all other procedures required to import a vehicle in to the UK.
To register the vehicle we visit our local DVLA office with the V55 and many other documents. We would then expect the V5 to be sent direct to the customer and the Tax Disc to the dealer in 4-5 days. (The DVLA are turning registrations around very quickly at the moment due to the lack of new registrations in the current climate).
We can allocate a Registration from our pool of registrations to the vehicle as soon as it is delivered, and fit its Number Plates before the V5 and tax documentation is provided to us by the DVLA. However this vehicle can only be driven on the road before the V5 and Tax is recieved by using trade plates.
With regards to the Renault warranty, the van is not second hand until it is sold and theoretically (though we will not gaurantee) come with the three year Renault warranty.
Warbird, yes there are good dealers out there, and our business is always striving to provide excellent customer service before, during and after all sales.
With regards to build quality, all the vans are hand built and issues are to be expected which is why Adria and all other manufacturers have a warranty process in place to resolve these matters. Please remember there is a distinction between what Adria do and the dealer. In your case, the awning and aerial issues would have been a fault of the dealer not Adria, and in these cases the problems shouldn't have occurred but the dealer should still have process' in place to attend to these matters.
The PDI should have ensured your tyres were correctly inflated as this is a safety issue and the battery is just one of those things unfortunately (Its rare for them to fail so quickly, but it does happen).
Remember, not all dealers are the same and Warbird I have noted that you did mention this in your post.
Thank you very much for your help, we don't seem quite so alone now. I have paid my subs, so I am a full member now.
We have got a number plate, so it would seem that our Dealer must have had some paperwork from Adria.
UncleNorm, I will have a look at the circuit board and see if it needs pushing back into the lugs. It is flushing, but according to the notes on the inside of the lid it should also open the trap automatically as well as doing other things.
Sorry to hear of all of your woes Warbird, it sounds like you got a Friday afternoon build! Perhaps Adria have upped their game as our build seems to be a good one, apart from the circuit board, which may be more down to Thetford than Adria.
I am hoping that Fiat have a different attitude over the Warranty than Renault! Never did like the French, mind you our first van was a very basic Renault Trafic and it was brilliant! We went all of the passes in the Lake District with no bother. We stalled on Hardknot Pass, but that was my driving not the van, I took the inside line on the corner instead of going wide.
Still no phone call from the Dealer, so much for saying he would phone this morning!
Location: Chichester, West Sussex, PO20 7BU 01243 511189
Status: Offline
Quote:
We have got a number plate, so it would seem that our Dealer must have had some paperwork from Adria.
As I stated;
Quote:
We can allocate a Registration from our pool of registrations to the vehicle as soon as it is delivered, and fit its Number Plates before the V5 and tax documentation is provided to us by the DVLA. However this vehicle can only be driven on the road before the V5 and Tax is recieved by using trade plates.
This means we can put number plates on the vehicle before we recieve any paperwork, or register the vehicle the DVLA, however it could not be driven until the registration process is completed and documents recieved.
To summarise; having number plates on a vehicle is no gaurantee of it being registered.
Fiats warranty is two years from memory and again should be from registration of the vehicle. Fiat warrantable work needs to be carried out by a Fiat dealer so it would be best to contact them directly with any issues. This would be the same with all other chassis manufacturers.
The Thetford isssue is warrantable with Thetford but can be pursued by either contacting Thetford directly or any Adria Dealer (doesn't have to be the supplying dealer). Thetford only offer a 12month warranty on their products.
If anyone needs any further assistance, they are welcome to contact me.
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France
Although I am entirely biased, I have to congratulate you on finding us and wish you a long and happy stay. 
It gets even better if you subscribe to the tune of a tenner because you can then access most of the site AND TAKE ADVANTAGE OF THE MANY DISCOUNTS. Many of the discounts cover the subscription fee in one go!! 
Let´s keep fighting with Mavis, Ray and all those in need!! 
