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I'd be interested to know how quickly Swift have supplied parts necessary for fixing any problems on your vehicles.
Which is a round about way of saying that I think they take too long.
The first set of problems I had back in 2007 when the vehicle was new and the bed broke after its second use, took over 3 months to get the parts to the dealer.
I'm now in another round of problems that need fixing and their Engineer made his visit to me on Sep 9th 2008 and identified the problems. As of today the dealer is still awaiting delivery of the last part in a series of 15 faults that need fixing.
Three months is excessive to me even though none of the current issues are stopping me from using the MH if I wanted to.
Colin - but what if they did - much too long to be off the road, especially with the devaluation these vehicles get.....but it seems to be a thing with ALL manufacturers, they none of them really seem to keep an adequate supply of parts for emergencies when needed - OR - could it be the dealers, are tardy in ordering, or maybe they have to pay up front and don't have the funds....would be interesting to know where the faults do actually lie.
Carol (who has had problems like this with Hymer before)
______________________________________________________________ Carol
Thinking of Peter and Fiona and Fighting with Mavis and Ray and also Paul (Otto)
I am given to understand that in the MH industry it is not the case that the converter carries stock for warranty replacements. The original supplier of the parts deals with the claim, usually directly with the dealer. The converter is just a sort of go-between.
This is not just a Swift thing and I really don't pretend to understand why this is the case, but it just seems to be the way the industry deals with things. I can see from the converter's point of view it saves a lot of hassle, time and money.
My only advice is to make yourself an irritation with the dealer so he in turn does the same thing to the supplier of the parts. It's not a lot of use contacting the converter as he has passed it on to the supplier of the component and the dealer to resolve.
I think this may also explain why some dealers seem to be able to get the job done quicker than others. It depends on how much time they devote to chasing people.
This is my understanding so if anyone knows any different, please shoot me down.
We have experienced delays with Swift in the past, or at least it was attibuted to Swift by the dealer.
After 3 months and some direct contact we discovered the parts had never been ordered "due to our former wokshop manager overlooking it", so when it was ordered it arrived with 7 days.
It is VERY easy to blame the manufacturer but is not always thier fault.
It probably depends on what the parts actually are; some may come "off the shelf" others may need to be fabricated when possible so there may be differences in availability.
I suspect Swift are better than most since they monitor this forum and generally respond positively to points raised.
But then my daughter's new Citroen car has needed several parts and the dealer NEVER has them in stock and "can't order them till next week". Perhaps the whole automotive industry has a similar ethos?
Had the same problems with a Toyota car (new). power steering rack leaked after a week.Dealer tried to get one from Toyota in Derby where they are put together,But had to wait until supplies came over on a boat about a month later.All parts at Derby were already marked for the production line.
I would imagine Swifts and all the others are the same, so it really depends on how good the individual companies deal with supplying to dealers.
In this instance this is clearly a Swift problem....and please note this is a Warranty Claim.
Their Engineer made his visit on Sep 9th 2008 and went away with the action to arrange for all parts to be sent to my nearest dealer. The dealer has kept me informed of the slow dribble of parts to them.
According to Swift in a letter to me some time back, there is an expectation on their part that problems will occur within the initial ownership period - however long that is!! It is also stated that this is why they have a dealer network - a rather loose network at that. If this is their expectation then they should back this up with an adequate supply of spare parts.
Your contract is with the dealer and no-one else.
Make it THEIR problem.
After a reasonable waiting period - say a couple of weeks, send them a letter, recorded delivery, stating that you require the problem to be fixed and that "time was of the essence" in this matter.
Give them a further reasonable time to fix it i.e. another couple of weeks and then start proceedings with the small claims court.
Swift agreed to handle this directly after much pushing by myself. They diagnosed the problems and the parts needed. They said they would supply them directly to the dealer. All the dealer needed to do was to receive the parts on the advice from Swift and fit them.
and then start proceedings with the small claims court.
But claim for what?
Colin is waiting for his vehicle to be fixed. It's not as if he can get someone else to supply the parts & then claim them from Swift through the Court.
I can't see that the Small Claim Court is relevant here at all.
Whjilst you say it's a Dealers issue, there's many on here who have gone to Swift direct via MHF & apparently had some success. Swift owners on here have praised Swift for this.
Why shouldn't Pixelpusher try the same route?
______________________________________________________________ Chez soi-C´est ou on se stationne!!
This has always been typical of the supply problem within the caravan industry and as most motorhome converters have come from the caravan industry they have followed the same service level.
Six weeks has always been seen as a minimum period for delivery and often up to six months.
For converter specific parts, such as body trim and bumpers as well as furniture, the delay is unacceptable. For parts for heaters, cookers, toilets etc there should be no delay at all.
Unfortunately the entire leisure industry is still being run as if it were a cottage industry. Trouble is that it is now a multi-billion pound international cottage industry.
Gerry
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