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Hi all,
Returned from spending a wonderful, but COLD, new year in Salzburg in our Cheyenne 696G. Obviously had to buy the Go Box as we are over 3500kg.
Our problem is that we still have it fixed to the windcreen!!! as we were leaving over the Brenner, it started beeping twice at us for the last 60 miles or so, including through the toll booths (thats one advantage of the GO box - no queueing with the others just flow straight through...). I understand we were supposed to surrender it, however the only place we saw to do so was closed for redevelopment, so i figured that, as we would be back there in the summer, i would hang onto it and get it re-charged on entering the country again.
am i correct in thinking that this is acceptable....or have i just committed a prisonable offence?????
look forward to your views - because the official Austrian website doesnt say anything about it that i can find....
Hi all,
Returned from spending a wonderful, but COLD, new year in Salzburg in our Cheyenne 696G. Obviously had to buy the Go Box as we are over 3500kg.
Our problem is that we still have it fixed to the windcreen!!! as we were leaving over the Brenner, it started beeping twice at us for the last 60 miles or so, including through the toll booths (thats one advantage of the GO box - no queueing with the others just flow straight through...). I understand we were supposed to surrender it, however the only place we saw to do so was closed for redevelopment, so i figured that, as we would be back there in the summer, i would hang onto it and get it re-charged on entering the country again.
am i correct in thinking that this is acceptable....or have i just committed a prisonable offence?????
look forward to your views - because the official Austrian website doesnt say anything about it that i can find....
stay warm
carl and florence
Hi
Here is a reply i had from Austria regarding the returning of a Go-box.
.....its a bit lengthy
Hi
I purchased a pre-pay Go-Box when i visited Austria in May 2008. I had intended to return through Austria on my way back from Italy, but crossed the Italian/French border instead. I have now returned to the UK and still have the Go-box.
Is it Ok to keep the Go-Box in case I return to Austria? or is there a time limit.
Also if i decide to sell the vehicle, should the Go-Box be left in the vehicle, or should it be returned.
My vehicle is a motorcaravan.
Many thanks
Dear Sirs,
thank you for your inquiry!
Reffering to your e-mail we would like to inform you that yor can keep the GO-Box as long as you need it for paying the toll on the austrian highways and motorways.
Regarding the period of validity we inform you as follows:
GO-Box: period of validity, guarantee, exchange, bearing of costs, and recall
A GO-Box for the post-pay procedure is valid for five years from the date it is issued to the
customer. A GO-Box for the pre-pay procedure is valid for two years from the date it was last
charged with a toll credit.
ASFINAG Maut Service GmbH grants the customer a five-year full operability guarantee from the
date the GO-Box is issued to the customer. ASFINAG Maut Service GmbH will rectify any
functional faults that occur during this period by exchanging the GO-Box. As long as the
functional faults were not caused by the negligence of the customer or a third party attributable to
the customer, the GO-Box is exchanged free of charge. In cases of doubt, the customer is
obliged to pay the administrative fee (see below). If ASFINAG Maut Service GmbH is
subsequently found to be responsible for the fault, this fee will be refunded if and in so far as the
customer has submitted an application for a refund to a GO DISTRIBUTION OUTLET. All claims
are satisfied with the exchange of the GO-Box. Once the guarantee period has expired, the
customer has the right to claim a free replacement in the form of a brand-new GO-Box or one
that is as good as new (in exchange for the return of the old unit).
Defective GO-Boxes can only be exchanged at a GO DISTRIBUTION OUTLET with presentation
of the registration certificate.
If the customer or a third party attributable to the customer is responsible for the fault, ASFINAG
Maut Service GmbH will charge the following administrative fee (excluding VAT) depending on
the amount of time that has passed since the GO-Box was issued to the customer.
Time elapsed since
issue
For a GO-Box For a Split GO-Box
During the first year: € 60.00 € 200.00
During the second year: € 48.00 € 160.00
During the third year: € 36.00 € 120.00
During the fourth year: € 24.00 € 80.00
During the fifth year: € 12.00 € 40.00
The GO-Box will automatically be recalled two months before the period of validity expires. In
such cases, the GO-Box sounds a warning signal as an indication of this fact when the vehicle
passes a toll collection point (see section 8.2.4.3.1).
ASFINAG Maut Service GmbH is entitled to recall GO-Box for exchange even if the unit is being
used. Furthermore, ASFINAG reserves the right to deactivate the GO-Box in the event of
technical faults or if it discovers irregularities in the collection of tolls. Irregularities relating to the
collection of tolls that entitle ASFINAG to deactivate the GO-Box include cases where unpaid
tolls cannot be charged properly. In such cases, the GO-Box sounds a warning signal as an
indication of this fact when the vehicle passes a toll collection point (see section 8.2.4.3.2).
Once the period of validity has expired, or once the GO-Box has been deactivated, no more toll
transactions can be made using the GO-Box. If, in this case, the driver does not avail of the
option of retroactively paying the toll (see section 7.1), he or she commits a toll evasion offence
(see section 10).
Regarding the procedure in case of sale of a vehicle we inform you as follows:
SALE of a vehicle
Within the meaning of Tolling Regulations Part B, any change in the registered ownership of a
vehicle that is liable for the toll constitutes a ‘SALE’.
SALE of a vehicle without a registration number and without a GO-Box
Registered owners who SELL vehicles for which GO-Boxes have been issued are obliged:
• either to deregister from the system and return the GO-Box in accordance with section
5.6.4, or
• to request a change in the stored data in accordance with section 5.5.1 before the
GO-Box is used in a different vehicle that is liable for the toll.
Failure to do so, means that the registered owner shall be solely responsible for the settlement
and payment of future toll transactions.
Before using the toll road network for the first time, the BUYER of the vehicle is obliged to reregister
with the toll system by providing all the data outlined in section 5.5.1.
SALE of a vehicle with a registration number and without a GO-Box
Registered owners that SELL vehicles for which GO-Boxes have been issued are obliged:
• either to deregister from the system and return the GO-Box in accordance with section
5.6.4, or
• to earmark the GO-Box for a termination of the contract by calling the ASFINAG
CUSTOMER SERVICE. Before using the GO-Box in a different vehicle that is liable for
the toll for the first time, the earmarking of the GO-Box for a termination of the contract
must be reversed by calling the ASFINAG CUSTOMER SERVICE and requesting an
amendment of the data stored for that GO-Box in accordance with section 5.5.1 at a
GO DISTRIBUTION OUTLET.
Failure to do so, means that the registered owner shall be solely responsible for the settlement
and payment of future toll transactions.
Before using the toll road network for the first time, the BUYER of the vehicle is obliged to reregister
with the toll system by providing all the data outlined in section 5.5.1. Before this new
GO-Box is issued, the BUYER must provide the new data to be stored and pay a provisional
administrative fee in accordance with section 5.6.2. This administrative fee will be refunded by
ASFINAG Maut Service GmbH upon presentation of the relevant CONTRACT OF SALE.
SALE of a vehicle without a registration number and with a GO-Box
Registered owners who SELL vehicles without a registration number but with a GO-Box are
obliged to request the amendment of the stored data in accordance with section 5.5.1. Failure to
do so will mean that the registered owner shall be solely responsible for the settlement and
payment of future toll transactions.
The BUYER must inform ASFINAG Maut Service GmbH immediately in writing that he or she has
taken possession of the GO-Box by providing the GO-Box identification number and the vehicle’s
registration number, whereby a copy of the vehicle registration document must be appended to
this letter.
If the BUYER fails to inform ASFINAG Maut Service GmbH of this change in ownership, he or
she shall be solely responsible for not receiving a collective invoice with the relevant company
data and that he or she will not be able to call up an itemised toll information sheet for the
purchased vehicle using the self care access data (i.e. the user name and password provided by
ASFINAG Maut Service GmbH).
Any remaining toll credit in a pre-pay GO-Box and any unpaid tolls in accordance with section
7.3, retroactive billing, are automatically transferred to the buyer when the vehicle is sold
together with the GO-Box. This is why it is the sole responsibility of the registered owner and the
BUYER to reach agreement on such matters.
If the contract is terminated, any remaining credit will be credited to the means of payment that
was used to charge the GO-Box with credit.
SALE of a vehicle with registration number and GO-Box
Registered owners who SELL vehicles with a registration number and with a GO-Box are obliged
to request the immediate amendment of the stored data in accordance with section 5.5.1. Failure
to do so will mean that the registered owner shall be solely responsible for the settlement and
payment of future toll transactions.
The BUYER must inform ASFINAG Maut Service GmbH immediately in writing that he or she has
taken possession of the GO-Box by providing the GO-Box identification number and the vehicle’s
registration number, whereby a copy of the vehicle registration document must be appended to
this letter.
If the BUYER fails to inform ASFINAG Maut Service GmbH of this change in ownership, he or
she shall be solely responsible for not receiving a collective invoice with the relevant company
data and that he or she will not be able to call up an itemised toll information sheet for the
purchased vehicle using the self care access data (i.e. the user name and password provided by
ASFINAG Maut Service GmbH).
Any remaining toll credit in a pre-pay GO-Box and any unpaid tolls in accordance with
section 7.3, retroactive billing, are automatically transferred to the BUYER when the vehicle is
SOLD together with the GO-Box. This is why it is the sole responsibility of the registered owner
and the BUYER to reach agreement on such matters.
If the contract is terminated, any remaining credit will be credited to the means of payment that
was used to charge the GO-Box with credit.
If you have any further questions on the GO truck and bus toll system please do not hesitate to contact us any time.
The current version of the Toll Regulation is available on: www.asfinag.at.
Kind regards
Wolfgang Grünas
ASFINAG Kundenservice
ASFINAG MAUT SERVICE GMBH
Am Europlatz 1
A-1120 Wien
TEL (0)0800 400 11 400 od. +43 1 955 12 66
FAX (0)0800 400 11 444 od. +43 1 955 12 77
info@go-maut.at www.asfinag.at / www.go-maut.at
Firmenbuchnummer: FN 255936 b
Firmenbuchgericht: Landesgericht Salzburg
Firmensitz: Salzburg
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Greece
