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Just read in an other post by Swift that Kath has left Swift. That's all it says. I'm not sure if this means she has moved to Autocruise or has left Swift completely.
Kath did a wonderful job for Swift and was instrumental, along with Peter Smith on the use of this forum and opening a form of communication between the the manufacturer and customer.
Where ever Kath has gone, I wish her all the best and thank her for all she has done on this forum.
Stewart
(Mod Note. Have moved this very nice thread to the Swift forum Stewart. Kath is more likely to see it there if she still looks in.)
I don't have a Swift product but was very impressed with the presence of Swift (Kath and Peter) on the forum and their responses to posts. She remained professional in the face of some quite unpleasant posts and I wish her all the best.
I was aware that she had gone when I sent a PM to her at the weekend, I had a reply from Andy on SUNDAY morning, and the problem was sorted out on Monday - excellent customer service continues IMHO.
Kath was VERY helpful, as is Peter and I can now add Andy to that list too!
I don't have a Swift product but was very impressed with the presence of Swift (Kath and Peter) on the forum and their responses to posts. She remained professional in the face of some quite unpleasant posts and I wish her all the best.
Are Swift still active on MHF?.
Sadsack
Kath also used to post on the Practical Caravan Forum and it never ceased to amaze me how rude some people could be. It would be all so easy for Swift to retreat behind the " you must go via our dealer network" shield and they are to be thanked for putting their heads above the parapet.
I realise that if an owner is at their wits end and frustrated by the real, or perceived, injustice of their case that tempers can rise but being insulting to the person who may be able to help appears to me to be counter productive.
Kath...if you are reading this...we wish you well and hope that wherever you have gone your skills as an ambassador for your firm are as appreciated as they have been here on MHF.
I would imagine that there is huge staff restructuring going on in many UK motorhome/ caravan manufacturing companies as appointed dealers stop ordering new stock as demand falls in the current recession
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