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I'm sure we can get to the bottom of this, but I do need some more information:
1) What is the age of van?
2) Are you on mains hook-up?
3) Do you loose all power to the habitation area even when the engine is running (i.e. is the fridge still powered)
The first step is trying a reset: Disconnect the mains hook up, take the key out of the ignition and remove the 20A fuse protecting the leisure battery. Wait a minute, put the fuse back in, and see what happens.
If you are not on mains hook-up, you need to make sure the leisure battery has power, anything less than 10.5V will cause issues with the control panel (which will try to protect the leisure battery from over discharge).
Wow maybe I should be looking at Swifts when I change my van.
To be honest I don't know right now if we would even consider another company...............I like the one to one service and communication on MHF etc.
______________________________________________________________ Your future lies before you like a path of driven snow
be careful how you tread it, for every step will show
Five minutes from question to cure - and on a Saturday evening! That is truly amazing customer service. Well done Swift in general and Ash in particular.
It doesn't half give us Swift-group owners a warm glow to see this sort of thing happening.
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France
Mavis
