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Completed details and just transferred to an insurance agent who required me to enter all my details again. What a waste of time. Can't see any benefit in this so-called service.
what should happen is those limited details you enter should be passed to a broker, they then check the aforementioned policy prices for you and contact you to tell you which was the cheapest based on those details. When you get transferred to sureterm you can simply shut down your browser and not go any further.
Unfortunately only one motorhome insurance company afaik out there offer online quotes atm so there is no way of doing confused.com type online comparisons, this is the nearest that I have found so far.
Thank you Nuke for the explanation. Had a phone call today from Sureterm but their quote was far higher like for like than my current company, although for no breakdown or recovery they did find a cheaper quote.
Well my insurance is due for renewal shortly so I thought I'd give this facility a try.
Firstly I read the "privacy Policy" which said this:
"We shall give you an opportunity to choose not to receive marketing by email before you submit your personal information".
Well if they did, I certainly didn't spot it, the moment I pressed the "GET QUOTE" button my personal details disappeared without any opportunity to decline further Email contact. I reckon that this is not only unacceptable but also illegal.
I was then passed to another set of screens where it became clear that the whole thing is just "Sureterm Direct".
I then had to enter all the personal details yet again, repeating what I'd already done on the initial screen - and a whole lot more as well, some of which I considered unnecessary and inappropriate to simply obtaining a quotation. For instance, they not only wanted to know how long I'd been driving but the date I passed my test - can you remember that? Quite sufficient to say "more than 10 years" I think. Another question asked about security devices fitted to my van. I wanted to say that I have deadlocks fitted but it wasn't in the list of options so in the end I was forced to exit the section and fill loads of info in yet again. The whole process took approaching an hour to complete. At the end of the inquisition I was presented with a screen that refreshed itself about every 30 seconds but which gave no quotes, nor did it tell me what to do next. I waited for about 30 minutes and eventually closed it down.
What a shambolic mess.
So this morning at about 9.30 I received a call from Sureterm Direct asking if I wanted an insurance quote. I replied that I did and the caller asked when I required the insurance to run from. "I told you that in the application that I filled out last night" I said. "Oh I don't have details of that" says the caller.
I'm afraid I rather lost it at that stage.
What is the point of taking an hour to fill in the details then?
I asked the caller to phone me back after an hour - which of course they haven't done 90 minutes later.............................
Further details to follow after I've called them back.
Last edited by gaspode on Fri Oct 02, 2009 3:36 pm; edited 1 time in total ______________________________________________________________ If you lend someone £20 and never see that person again, it was probably well worth it.
Needless to say they didn't phone back so I phoned them at 11.20.
Again they didn't seem to have a record of the data I entered last night.
I spoke to one of the supervisors "Andrew" who informed me that they had no record of my data other than my contact details. He promised to investigate with their IT department and phone me back.
Guess what? two hours later and no returned call.
I await their response.
Not promising is it?
______________________________________________________________ If you lend someone £20 and never see that person again, it was probably well worth it.
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