Motorhome Model Hints and Tips >> Bessacarr Motorhomes
Author:
walnut
Date:
20-05-2011
Subject:
Bessacarr 3 yr warranty not worth a carrot.
Message:
Hello,
We bought a new Bessacarr E495 2 1/2 years ago.
The first year we where back and forth to the dealers, so many faults it was depressing, each time we went out in the Van the return journey would involve visiting Discover Leisure with the latest fault.
Water pump leaking, control panel faulty(6 months to repair), battery charger dead(3 months - unit sent back to the factory-Factory must be on another planet), rusty mirrors, leaking split shower tray (water pouring outside onto the tyre), blow heating pipes not even attached at the back of the fire, gas pipes loose to the regulator (I could tighten the bolt by hand-this was on the day we picked it up - and they charge you for a PDI), wake up every morning and the fridge has gone out on gas(blue light flashing), habitation door only closing with a slam, door hinges badly fitted (paint scratched of - discovers solution was a dab of white gloss, as so as he opened the door to test his handy work the wet paint scrapped back off, I had to laugh), door retainer falls out of it's guide, dinette seat cussions fall off whenever you break, cupboard locks sticking. I could go on but the prozac only works to point.
Last year we decided to ignore all the faults and just enjoy the good things about motorhoming, meeting new people visiting great parts of our country.
This year I wanted to get all the niggles sorted out so I visited the dealers and reported the door faults and the grey waste pipe which has come detached from the waste tank (needs re-bonding).
Swift have rejected these warranty claims saying they are manufacturing defects and should have been reported earlier.
Surely 3 years warranty should mean 3 year warranty.
I'am now putting together a website about our experience with our purchase of a Swift product.
Author:
erneboy
Date:
20-05-2011
Message:
Your van is within the manufacturers warranty. The manufacturer says that these are manufacturing faults, their fault. Do you have that in writing? If not ask for that.
Nothing to argue about, they should fix it.
They don't agree fine. No more discussion with Swift for now, go to Trading Standards and get their opinion, do what they recommend. Don't do it on the telephone, arrange a meeting and take all the info. and documentation with you, Alan.
Author:
aps1
Date:
20-05-2011
Message:
I can sympathise as we have had a number of problems with our E540 van, which is now 2 1/2 years old.
We have had problems with the rear door, 240v consumer unit, fridge, Gas locker door (wet & mouldy), bathroom door sticking and 12 volt replays, all of which the dealer has rectified in conjunction with Swift.
We still feel that its a great layout / design, but lacks a lot on build quality.
Adrian