The comprehensive facilities and skills of the workshops at Dick Lane provide the after-sales support which is so necessary to keep the loyalty of those who have bought a motor caravan, new or used. Stephen Buckley himself heads up the sales side at this long established dealership and is supported by his wife Caron and Sales Executive Simon Bartle. When we visited, the frontage and the enclosed stock yard presented a selection of new ‘vans still bearing the Autohomes badge but now, of course, built by Elddis at Consett and a good variety of used conversions and coachbuilt models. The latter were all smartly prepared and would have the benefit of a thorough work-shop checkover by Dick Lane’s expert mechanics before going to the new owners.
Those who buy a new ‘van from this Bradford dealership get the benefit of having a rust proofed (normal cost £300) free of charge and a SIX year warranty which is additional to any anti-corrosion warranty from the vehicle manufacturer. Buyers of new motor caravans also get the chance of a courtesy car loan when they take their ‘van for service or repair work and should they need transport while their outfit is in the workshops. All buyers at Dick Lane are taken through a comprehensive handover programme which wither Stephen or Simon goes over each and every piece of caravan equipment.