| Date | Username | Service/Product | Comments |
 21/12/2009 |   
[phile]
Philip Easen | Warranty | No reply to phone many calls or e'mails on a 15month old camper. Had to stand out in cold for 7 hours at swindon when van was serviced because we had a dog.
|
| 21/11/2009 |
[pippamuf..]
jonathan mackay | Reneged on warranty on tabletop in new rapido 986m but took 2 years of being ignored to find this out | Abysmal aftersales and rude- would not recommend to anyone - I will never deal with them again.
|
 16/08/2009 |
[brandon1]
ray pike | brought secondhand hymer classic 644 | the salesman john reed was absloutly first class he couldnot do enough for me and my wife
|
| 11/07/2009 |
[neesbro]
Robin Brown | According to my handbook Brownhills/Hymer UK provide aftersales support for my Eriba 'van | No knowledge of vehicle so were unable to provide educated technical advice. General attitude was derogatory approaching insulting. Second bad experience with Brownhills, will not deal with them again
|
| 16/06/2009 |
[JerryHat..]
T J Eccles | Supply of Hobby Motorhome | Abysmal aftersales service, Vehicle suffered major fault within 1 hr of purchase. Dealer appeared to be not intereted. Various faults with vehicle & parts missing [ It appears that the van had been used as a spare parts bin! ] Despite spending £ 40K we were treated as though we had bought an old banger for £ 2 K. We will never deal with them again
|
| 25/05/2009 |
[meeka]
| Autotrail | Deane Wood & Geoff in finance - Absolutely brilliant service!!
|
| 03/02/2009 |
[billyfreda]
william ferguson | supplied me with an american four winds windsport | very poor communications regarding progress, purchased from newark, sales reluctant to talk when i contacted them did not return my calls
|
| 12/11/2008 |
[Rio]
charles deakins | new rapido motorhome , in july 08 | poor pdi, parts broken / missing, not getting service ,just listening and excuses
|
| 22/08/2008 |
[budy]
| new autotrail cheiftain | very good
|
| 19/05/2008 |
[374DEL]
DERRICK BARKER | ABSOLUTELY NOTHING TO HELP AFTER PROBLEMS WITH HOBBY MOTORHOME | ABSOLUTE RUBBISH NO HELP AT ALL!!!
|
| 20/04/2008 |
[paulmartin]
Paul Martin | Secondhand Swift Kontiki | Brownhills south west Very poor after sales service no reply to emails or phone calls. Poor pre sale check a number of items not checked and repaired nearly 4 months and still waiting for parts, have obtain some myself on the internet quicker.
|
| 12/04/2008 |
[Fireman]
Chris Wade | Supplied and for last 2 years serviced Hymer B584 +additionals | Brownhills Northeast: superb service in every area. Great price when buying our first MH. First class backup (and I'm a grumbler!). No prob or question too small for them to pay attention to. They even phone back out of hours.
|
| 19/02/2008 |
[taylpa]
Mr Paul Taylor | Reneged on Warranty | 2 days prior to a 10day holiday our 11 month old camper developed a fault on the leisure battery charger. Brownhills service wouldn’t even look at it for 2 weeks. We ended up fitting a different make at our own expense to prevent cancellation of the holiday. All our contact with Brownhills was verbal (unfortunately) due to the urgency, and when the faulty charger was delivered as requested for investigation, no receipt was obtained. The charger was promptly lost. Numerous calls later, and no satisfaction, we wrote to the MD, cc Swift. Brownhills have still not acknowledged our letter of complaint. Swift investigated, and Browhills denied all knowledge. Shoddy deceiptful non-existent service. Not interested once your cheque has cleared. Would not recommend Brownhills to anyone – but please don’t let this put anyone off Swift.
|
| 18/02/2008 |
[Wolaf]
Julia Batty | Renege on Warranty | Never Happened
|
| 04/01/2008 |
[suzydo]
M Wardley | Renege on warranty promise | shoddily
|
| 24/12/2007 |
[smick]
Mick Guy | Sale on new La Strada | Very Poor Part Exchange Offer for existing van - £3K less than other firms
|
| 23/12/2007 |
[6682jan]
American RV | Sales and service | They didn`t do the required service before sale, bad comms all around, consumer complaint number if required by anyone.
|
| 18/12/2007 |
[backaxle]
| motorhome | very poor aftersales,was treated with contempt
|
| 12/11/2007 |
[electron]
A. JACKMAN | SUPPLY NEW MOTORHOME | VERY VERY POOR WORKMANSHIP AND SERVICE EVEN REWORK SUBSTANDARD
|
| 07/11/2007 |
[stephenel]
| AceAirstream630ek | Problems on collection,van back to dealer for repairs after 1 week, van back to Swift. Brownhills ignored e-mails and letters and after sales service non existant.
|
| 23/06/2007 |
[Richardn..]
Hymer C 622 CL | Supply New Hymer | The Motorhome was not ready when they said it would be and the delays cost us. They have refused to offer full compensation as it is not there policy.
|
| 18/06/2007 |
[Humber-T..]
Peter Kissagizlis | supply motorhome but work on it has proved inconsistant and negligent |
|
| 18/06/2007 |
[sng]
| Bessacarr E425 with Fiamma 45i awning | Good deal, good aftersales service, excellent response from Customer Care manager.
|
| 17/06/2007 |
[RASSER]
Robert Rastrick WA06VVX | Warranty claim for Remis blinds which are faulty and acknowledged by Remis to be so. | Still waiting for agreement of my warranty claim which is now over 4 weeks old. B staff have taken pictures and submitted to Hymer AG but I am still waiting. The MD of Remis accepts that there was a faulty batch and that blinds should be replaced under warranty, so why the delay
|
| 13/06/2007 |
[lawson64]
alan lawson | supply lunar roadstar 780 | service dept is useless full of false promises
|
UK
0 Neutral Feedback
Search for a Motorhome Company in the UK
Add a Motorhome Company