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Folks

We took our Rapido in for it's first service a month ago. All OK, but when collecting it at Chelston, Norman noticed a comment - CV Boot - we said what's that, or those...

Norman sort of explained, and said it was a 3 hour job and it would be about £200 I think.

Shocked, as it hadn't done 10,000kms yet, and in all the years we have owned cars and motorhomes, we have never had this problem, or even heard of it, yet alone on a newish vehicle.

Told initially it wasn't covered by warranty.... then told they would try.

One month later, we finally hear after chasing, that Fiat have agreed to pay for parts and 1.1hours labout.

Chelston are saying it will be about 3 hours, and we would have to pay the difference.

If Fiat reckon it can be done in 1.1 why do Chelston say 3...

We or I got a call from Fiat after we complained, saying they had spoken to Chelston and were told it was because it is an A Class. Well we aren't we are a Low Profile, so have the cab and front bit the same as a Fiat Van, so therefore why would it take any longer.

Can anyone explain or have any serious thoughts about it?

If Fiat are prepared to pay - ie they accept it shouldn't have gone wrong, then why should we have to pay anything at all?

Puzzled from North Devon

Carol
 

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carol said:
Folks

We took our Rapido in for it's first service a month ago. All OK, but when collecting it at Chelston, Norman noticed a comment - CV Boot - we said what's that, or those...

Norman sort of explained, and said it was a 3 hour job and it would be about £200 I think.

Shocked, as it hadn't done 10,000kms yet, and in all the years we have owned cars and motorhomes, we have never had this problem, or even heard of it, yet alone on a newish vehicle.

Told initially it wasn't covered by warranty.... then told they would try.

One month later, we finally hear after chasing, that Fiat have agreed to pay for parts and 1.1hours labout.

Chelston are saying it will be about 3 hours, and we would have to pay the difference.

If Fiat reckon it can be done in 1.1 why do Chelston say 3...

We or I got a call from Fiat after we complained, saying they had spoken to Chelston and were told it was because it is an A Class. Well we aren't we are a Low Profile, so have the cab and front bit the same as a Fiat Van, so therefore why would it take any longer.

Can anyone explain or have any serious thoughts about it?

If Fiat are prepared to pay - ie they accept it shouldn't have gone wrong, then why should we have to pay anything at all?

Puzzled from North Devon

Carol
I would say you are quite right, Carol - it should be covered under warranty. A CV Boot is the rubber shroud that protects the Constant Velocity joints on your drive shafts - they prevent water and road detritus getting into the comparatively delicate needle bearings and are vital in keeping them in good shape. As far as I am aware it makes not a scrap of difference whether your motorhome is A-class or C-class or low profile. It is a common defect usually found during Mot tests but rarely on newer vehicles and cannot be put down to fair wear and tear at such a low mileage and age as yours. You have definitely good cause to make a fuss about it! And indeed why should you contribute the difference between Fiat's official time and that of Chelston's - sound's to me like they like to take their time on the job. Why not let a proper Fiat dealer do it?
 

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it should not matter what the body is. the drive shaft will be the same and the same amount of work .i would take it to a fiat dealer .i have never known a c v boot to take 3 hours
 

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:D :D

I have replaced many C.V. boots....it does'nt matter what sort of vehicle it is....it takes me about 20 mins. or half a hour if I take my time to replace them...complain and let them have both barrels.... :wink: :wink:


Regards

:D :D Smithy :wink: :wink:
 

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CV boot

you say Chelston said CV boot . If Fiat say they will pay I would take it to a Fiat dealer and make sure they get authorization from Fiat first before they carry out repair , to avoid confusion !! Hope this helps.
As to renewing it in 20 / 30 minutes as stated above ,a lot of garages would like to employ some one like that
 

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I have replaced many many CV boots and while i dont think it would take anywhere near 3 hours especially on a newish vehicle , I would like to see any body replace one on a commercial in 20 mins.Quite often its a struggle to do things in manufacturors times, as possibly whoever gets allocated the job may never have done one on that particular type of vehicle.While the procedure is the same whatever its on, all makes differ slightly from one and other.
 

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CV Boot

Hello Carol

I see Fiat have quoted 1.1 hours, this time is normally set on a new clean vehicle, 1.1/2 hours would be nearer the mark if the job is done 'per the book' i.e. nuts etc are torqued with a torque wrench and not a air wrench.
CV boots like any item on a vehicle can go at any time even when brand new, but they dont normally thats why Fiat are paying for the repair.
Have a read of the other replies and make up your own mind but I would be tempted to take it to a Fiat workshop with the Fiat parts and let them argue the 'time allowed' with Fiat.

Cheers. Bill.
 

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You need to verify with fiat that they are quoting 1.1 hrs per side or for both. Then state that their recommended repairer say that this cannot be met, so can you take it to a fiat dealership (ie car/commercial dealer)

In fact by rights, you can take it to any vat registered, but check with fiat first! But £200 for a couple of cv boots is a bit steep!
 

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Discussion Starter · #9 ·
Thanks fo
ks.

Chelston are Fiat recognised garage - I did think of phoning the Fiat dealeeship in Exeter - but not sure they could fit us in. But you have confirmed my thoughts.
Carol
 

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Carol - From past experiences I would not trust Chelston to repair my bike let alone my motorhome. Do go to a Fiat main dealer.
 
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