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I was wondering whether anyone else is experiencing the same problem that I have encountered?

I have been with them for over a year now, covered by their commercial self-drive hire insurance. From the outset, I found them, and one guy in particular who I won't name, extremely helpful and an altogether, 'yes, we can' attitude.

Over the past several weeks, I have gathered there's been a minor change to their personell and can never get that same guy on the phone to discuss future business.

I feel very let down. I want to discuss expansion and they know that but they seem so overloaded, or understaffed, that a week can easily go by, with 5 messages left, and no call-back.

I'm really disgusted with the way things have turned around that I'm now searching high and low for an alternative supplier of self-drive hire insurance.

Anyone else feeling a lack of response from them?
 

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Why don't you send an email to: [email protected]?

(Alan Boswell the man exists but the email address is a guess. I've used the address format from their FSA registration as a format so it should work.)
 

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There are other companies, but you will need to have a minmum number of vehicles, and have audited books to prove that you are an official company before you will be considered.

If you operation is an individual one, then you will be hard pushed to find someone as you need so much more that just self drive! As individuals are such a high risk and do not have the knowledge or back up associated with what is a high risk business anyway - they tend to turn and run!

The usual policies required to run an official self drive involve a number of seperate policies totally quite a few grand - not viable with one or two vehicles - i think this is done purposefully!
 
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