Brownhills Canterbury Discover/Herne Bay/Portsmouth Closures

3852 Views 3 Replies 3 Participants Last post by Pudsey_Bear, May 10, 2009

JohnsCrossMotorHomes

Discussion Starter · May 9, 2009

As Brownhills have closed Canterbury their nearest branch is now Swindon.

Discover now have no branches left open in the South apart from Weston and Newport.

As part of our ongoing committent to the Swift Group, we will honour any warranty on all Swift products, i.e Swift, Autocruise, Bessecar,
Ace, Escape ranges. This also includes their caravan range.

This covers the conversion, not the mechanical chassis element.

Peter

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rayc

· #2 · May 9, 2009

Peter, you are to be congratulated on your very positive approach to a situation that is not of your making. I am sure that the affected owners are very reassured by your kind offer. It is not of much help to me as you do not cover Chausson models but yours is the first positive action that I have seen and puts the Discover group inaction to reassure existing customers to shame.
Do you carry out repairs to MH's other than the marques you sell when they are out of warranty e.g Trauma heaters etc?
Ray

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JohnsCrossMotorHomes

Discussion Starter · #3 · May 9, 2009

rayc said:
Peter, you are to be congratulated on your very positive approach to a situation that is not of your making. I am sure that the affected owners are very reassured by your kind offer. It is not of much help to me as you do not cover Chausson models but yours is the first positive action that I have seen and puts the Discover group inaction to reassure existing customers to shame.
Do you carry out repairs to MH's other than the marques you sell when they are out of warranty e.g Trauma heaters etc?
Ray

Hi Rsy,

We are appointed Truma Service Agents so we can carry out warranty rectification same as Dometic.

As to other makes of motorhomes, we sell and service a wide range of pre-owned makes other than Swift.

Warranty niggles on other makes we can sort out but obviously on a chargeable basis and one would assume these costs can be reclaimed elsewhere subject to authourisation from the original supplier.

Peter

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Pudsey_Bear

· #4 · May 10, 2009

If JCM don't come out of this recession, a much bigger stronger company, then there is no justice in the world, please come up to Leeds and show them how it's done, all we ask is to have an honest reasonable dealer, is that too much.

I am not a customer of JCM, unfortunately they are too far away, but even I have had quality service from them despite spending a penny with them. (yet)

I will be ringing your man Peter, just as soon as I find the lead again.

Long may they continue.

Kev.

Posted by Kev.

This post is meant for entertainment purposes only. Your mileage may vary. Do not try this at home. Void where prohibited. Some assembly required. For off-road use only. Slippery when wet. Batteries not included. Do not use while operating a motor vehicle, heavy equipment, or any vehicle, especially the newer Fiat ones. Videos may be too intense for some viewers and children under 30 years of age. Please remain seated until the post has come to a complete stop. I am not a professional, I have no training, I'm not even particularly good at horse whispering. Don't believe everything that you know. Please keep your hands in the vehicle at all times. Do not tap on glass. Do not eat anything that has been on the floor for more than 3 days. Keep your hands to yourself. Not to be taken internally. Reproduction is strictly prohibited. Always wear underwear. Poster does not carry cash. Objects in mirrors are further than they appear. Don't eat yellow snow.

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