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I recently renewed my van insurance having been with the same broker for 2 years and only a week later decided to upgrade to a bigger more expensive van. I contacted my broker MCIA and to my amazement, I was told my current insurer would not quote due to the 'high' value of the new van. They tried other companies, but they required a minimum of 3 years NCB and I have only owned a van for 2 years! I eventually obtained cover elsewhere and cancelled my existing policy, now only ten days old. MCIA have now refunded just £270 of the £350 premium, withholding £80 for just ten days cover. I could understand this if I had cancelled my policy for 'other' reasons, but they could not provide cover for my vehicle.

For those who are interested in the figures, the old van had a value of approx. £21k and the premium was £350p.a. The new van's value is £50k and my insurance with Caravan Guard is £560.

Who is being unreasonable here?
 

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It is all in the small print Big John, the insurance company have already paid the commission to the original brokers for the business, they will also have a minimum period of insurance as well, the brokers may even have charged you for cancelling the insurance :evil:
 

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I had a similar situation, but I held the upper hand at the time. I quietly pointed out that I assumed they had to conform to certain standards to be part of and display that they were members of various associations, since I felt their service fell short of sensible standards that they should reconsider their decision before I took matters further. Yep I won. They gave all sorts of rubbish excess’s, saying junior staff etc.

On another occasion I got a pro-rata refund (without administration costs) as my new vehicle wasn’t listed by my then present insurance company. But that was quite a while ago.
 
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