Any more information like the make and type of water heater?
Lets start with basics..
Has he removed any outside covers?
Is there gas in the bottle and switched on?
Is there any other gas valves that may have been switched off?
Is the control panel switched on?
Is the thermostat turned up?
Lets start with basics..
Has he removed any outside covers?
Is there gas in the bottle and switched on?
Is there any other gas valves that may have been switched off?
Is the control panel switched on?
Is the thermostat turned up?