Dare I return to BT?

After many years of internet joy going back to the mid nineties and several business premises that move/change etc I can say that there are few that are consistent. They are bought and sold every 5 minutes. If they could keep their customer services the same it would be fine but they dont and nobody knows what's going on. The great go bad and the bad get worse.

BT have great engineers who are world class IMHO but the sales end of BT (both phone and internet) stinks (or used to when I dealt with them). In my opinion BT Customer services are the only consistent ones in the internet world....consistently bad!

Back in the early noughties I chose Biscit Internet as they won best ISP regularly with everyone. It went downhill, got passed around and became rubbish.

I agree with Clive. I went back to PIPEX who were pricey but worth it because they owned much of the backbone of UK services. Worth every penny.....until the last 2 years when they've been awful for customer services. I'm currently disputing for the second time one line I shut down with them where I paid the last installment over the phone at time of closure (dispute 1) and now they want to take me to court for the outstandng amount. Figure that one out. Sad thing is I'm still paying them for the other one in our house!

'Best ISP' is a snapshot. if you search the internet check the date of the review/opinion. It probably isn't correct if it's over 12 months old.

He certainly did not sound a happy BT customer! We have had many problems trying to get OFF their mailing list. Repeated written requests plus innumerable phone conversations seems to have achieved ------- NOTHING !

If anyone knows a way of stopping them trying to get us to go back to BT we would listen VERY carefully, we left after a prolonged series of problems where we appeared to be getting charged for "engaged" calls. In the end they made an "ex gratia" payment to cover the expense but were unable to explain what had happened. Even their call logger that they installed in our house showed that what I was saying was correct! But they still could not explain it.

We will NOT return to BT and use Talk Talk for our phone line and calls. This gives us free landline calls 24/7 and free overseas calls too. It works for us!

Dave

What a sad reflection this is of the state of this industry, stated by the Government to be of vital importance to the UK.

It appears that it is just pot luck if you happen to get good service from one of the providers, some people being well satisfied and others well miffed with the same provider.

I am furious that I keep seeing full page Sky adverts enticing people, especially Tiscali customers, to join, yet through no fault of my own I can't do it - outside their network :evil: Despite Torbay having a bigger conurbation than Exeter, and the neighbouring exchange being within the network.

Currently my Pipex broadband is operating very well, and I have not had cause to use the back-up services, so no rush I suppose.

It looks like PlusNet is the only provider with no complaints so far, on here at least. For how long I wonder as BT now own them.

Paul