There's a big parking area with cafes, shops & toilets, (a bit like a motorway service area. but slightly less hectic). They have signs to tell you to go to the trains loading area (remember the train number you are on!), when you see this come up, you drive out past secuirity, and they will probably pull you over to make sure your gas is switched off; you then go past passport control & to the loading lines (in the special ones for higher vehicles). There are toilets and a small snacks kiosk here as well.
If you get there early you may be offered an earlier crossing - best to take it as long as they don't want ore money for it! We got there 2 hours early last year, and were offered an earlier train, parked up & our train was called more or less straight away.
If you arrive up to 2hrs before your trip you can park up in the large waiting area in front of the terminal. If they have space on an earlier train you may be asked if you want to get on it. Failing that, we always at Clacketts lane services. It takes an hour to get to the terminal from there but there is another service area a bit nearer, around Maidstone I think, so don't worry. If you are waiting a long time go into folkstone on the front.
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