Have you tried clambering into the garage where the boiler is, there is a 'red' reset button on the side of the boiler, this is some kind of 'trip out' reset button... if it gets too hot I think.
it's been some time since I looked for it... it's on the side... it might even have a sliding black plastic cover... I think it's near either the passenger side wall or wall nearest the front of the truck... mine is in storage otherwise I could have a look for you...!
Thank you Wilse for all the help, still can't resolve it, guess we will just use gas for hot water and wait for the service people to see it when we return. We now wonder if maybe it just works on gas!
If you have two dials above the hab door, then you have the EH model of boiler. This mean you can have water/heating in gas or electric, as well as a combined setting.
When on hook-up are there any lights on the dials? Usually green & amber.
Are you getting any red ones?
Just one dial, have taken your advice and phoned Truma, helpful engineer, nothing we can do but ok to heat water using the van heating section and it is gas only! Thanks again
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