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Discussion Starter · #1 ·
Goodness only knows when Auto-Trail will send the parts and the devil only knows when they will get here so I´m back to thinking it may be wise for me to get another van, howsomever which make.
There is no other van this side of the water like my Navajo, all have fixed beds for a start cutting down on my daytime space, I can´t find one with flat flooring, the ones I have seen all have steps inside and steps up to the beds at the back. It must be single beds not a double. Does anyone have any ideas for me? My licence covers C1, but I don´t want a bus, just a 2 berth motorhome. Any tips please.

This is the Navajo layout.
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I think we might have been there before Jan but buying another van just for temporary use is a little OTT.
If the Navaro suits you then why not just use the car for now and book in as you go or even rent for one journey.?
I assume the registration process won't be easy.

Ray.
 

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Discussion Starter · #4 ·
I have thought about renting Ray, but 2 days wasted packing things in
The drop down bed that we had in our Hymer B544 was an absolute must on our shopping list. Always ready to just fall into bed and no bed making and unmaking.
But that's a double bed Pat. 2 singles is a must, climbing up a ladder is not for me.
 

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Why not just give the job to hour insurance company? They will have some clout to bring pressure to bear on Autotrail.

You can nearly bet that there will be the need for a few more bits from them or even possibly a few wrong or ill fitting bits will need to be returned to them.

All far better left to the insurer.
 
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Have you checked your insurance cover details Jan? Tell them you want it either fixing within two months or you want either a replacement rental or a new van. They have failed to make good on your claim. Time to kick up a fuss I think. It will be a nightmare finding another van. I suspect as said to you before you would probably have to come over to the UK to find one the same and its a sellers market with hardly any vans up for sale.
 

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It is not the fault of the insurers at this stage Baz. They are not directly involved, but in my opinion need to be in Jan's best interests.
 
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Discussion Starter · #8 ·
I think we might have been there before Jan but buying another van just for temporary use is a little OTT.
If the Navaro suits you then why not just use the car for now and book in as you go or even rent for one journey.?
I assume the registration process won't be easy.Ray.
Yes we have Ray about 4 months ago, look at all the days out I have missed since then, If I´d had a motorhome of my own there have been a few winter meets with my German lot, or I could have joined some of them in Spain for a few months, I am just worried by the time I get mine back I'm going to have less and less time to enjoy it,
I´m not getting any younger as much as I kid myself 😁.
I remember what Hans said when we bought this one from England, we would have needed to wait a long time to get a LHD, then Auto Trail told us about this one, used for demonstration and £5,000 off, now that was a difficult task registering it here, a lot of running about, but buying one here the dealers do it all for you.
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Alan & Barry
All so so easily said, it is in the hands of the insurance as far as paying for the repair which is up to the value of the van, the repairer is responsible for ordering the parts, but of course although he orders them it had to be done through me because of the language, all the parts have different names in German so Roger who I have talked about before, had to translate the German into English, I ordered and paid for the parts in £ from England that will be repaid to me by the repairer in € when the job is complete, he would pay me now if I asked. There can be no progress until we get the parts from the UK, the door, skirt, wheel arch trim and a few more bits. It isn´t the fault of the insurance or the repairer but Auto-Trail and Brexit.
Roger will be back in the country on Saturday, (From Florida) he will be helping me with everything as he speaks good German not pigeon German like me.🙁
 

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Given that you haven't had any money from the insurer yet it may be possible to get them to take the van to England for repairs and leave you entirely out of the repair. Autitrail may refund you since they haven't sent the parts. I assume you ordered long ago?

As you can see even before you get started there are problems with getting parts to you. As I said your insurance company, not your broker, will have clout. Having them deal with it will ensure that nothing comes back on you later on Jan.

You may still be able to get them to take over.

What are Autotrail saying about delivery dates of the parts to you and what are the duty and VAT implications of that? How will it be dealt with if more parts are needed or a wrong part comes?
 
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I still say and always said this should be handled by your insurance company. This is how it how I would expect it to work. I know its not the same but last time I had an accident that required a claim (not my fault i might add and a car not a motorhome) I just left it all to my insurers. I got a replacement hire car and mine was fixed and returned to me. I never did any of the running around myself. Thats what you pay them for.

I know its more complicated but I still say you need to get in touch with the insurers and throw the problem back at them. Demand a loan motorhome if its in your right to. That might focus them a bit.
 

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Discussion Starter · #11 ·
First of all the question about LVM taking over has been asked and refused, that comes from the agent not a broker.
I will get Roger to go back to them, he can talk to the head office and see what they have to. say.

The person in charge of the department tells me they have a few bits, which bits I have no idea because the whole order has to be there before they send it.
Roger has already dealt with some paperwork for the customs this end, he has knowledge of what to do as he has also brought stuff over from the States for the big buses.
I wish I had remembered to turn that bloody fridge off at the garage, it was only left on because the next day I was leaving Heike´s and going further to another meeting and I didn´t switch it to battery because I was only going a couple of km to the shop and fill with diesel & GAS
 

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Well that at least should mean that they will pick up any unexpected import costs.
 

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Our van needs a part. It is Mercedes but nearly all the parts come from China now. We have been waiting six months or more. All they say is that it is common for all parts to take this long! It is the emissions sensor so not a major thing but still annoying.
 

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Autotrail are now owned I believe by the Trigano group a rather large European company, having said that on another well read motorhome forum Autotrail have a bad reputation for supplying parts.
I did mention some while ago to you Frankia FF2 I think it would suit your requirements, have a look at this one Link not the best example but have a look at the pictures and see what you think.
This one Link is a bit newer and the 4 bed version, it has a drop down double over the seating area, may not suit and both seem a bit overpriced.
Have a look around the mobile.de site they have huge amounts of adverts.
 

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Discussion Starter · #17 ·
Our van needs a part. It is Mercedes but nearly all the parts come from China now. We have been waiting six months or more. All they say is that it is common for all parts to take this long! It is the emissions sensor so not a major thing but still annoying.
I wonder, have these things always come from China? Tynevalleymotorhomes told me Auto Trail also have trouble getting parts from China, but they are electrical things not my kind of parts.

I have just finished writing an email to Auto Trail direct, hopefully they won´t take too long to answer.

I will have a look at what you have added John.
 

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Discussion Starter · #18 ·
Autotrail are now owned I believe by the Trigano group a rather large European company, having said that on another well read motorhome forum Autotrail have a bad reputation for supplying parts.
I did mention some while ago to you Frankia FF2 I think it would suit your requirements, have a look at this one Link not the best example but have a look at the pictures and see what you think.
This one Link is a bit newer and the 4 bed version, it has a drop down double over the seating area, may not suit and both seem a bit overpriced.
Have a look around the mobile.de site they have huge amounts of adverts.
Thank you John.
The 2 berth has been bashed about a bit, a repair already been made on the back and whatever has he done to cause the damage on the side.
My little Dog won´t like travelling in the back of those John, he is on the seat behind me in the Navajo.
I don't like the layout with the kitchen behind the cab seats even if I didn´t have Motley. There is also a step down into the cab, another dislike of mine.
There is really nothing to replace my lovely Navajo layout for me.
I will see what the answer is about my parts from Auto Trail. Tyne valley told me it isn´t my kind of parts that are hard to come by but electrical stuff.
The things were ordered and paid for 8th November, Christmas and New Year in between causing some delay I suppose,
 

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I am afraid you are suffering from the the way all manufactures work today with just in time manufacture a minimum invenotry of spares i am suprised the repairer did not go down the route of having the plastic body parts made in fibreglass using the old parts to make a pattern but maybe the old parts are too damaged to make a mould
 

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Discussion Starter · #20 ·
I am afraid you are suffering from the the way all manufactures work today with just in time manufacture a minimum invenotry of spares i am suprised the repairer did not go down the route of having the plastic body parts made in fibreglass using the old parts to make a pattern but maybe the old parts are too damaged to make a mould
They were rather distorted, looks even worse than the picture shows. it was very lucky the window was undamaged, but the door is very distorted the fly screen a mess, this was the main problem some bits he could restore himself and he has only ordered the necessary things. I trust him, he is a good bloke.
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