[peej]

I have just discovered that the spare key on our 2 month old AS Symbol doesnt work. This is a manual key as opposed to the main electronic key that does work when the button is pressed (which is why it's taken me 2 months to find this out!) In fact neither key locks or unlocks the door when inserted and turned although both work in the ignition.

OK - this is clearly a base vehicle problem and surely a simple matter for any Peugeot dealer to sort out. ... or so I thought ...!

"We don't do motorhomes" is the response from my local Peugeot dealer. They wouldnt even look at it. (Startins in Redditch in case you are wondering) I have never come across a bigger bunch of disinterested Jobs-Worths!

So I try Autosleepers who are actually based a few miles from where I live. They helpfully suggested a dealer about 50 miles away! They said it was really a problem for Marquis whom I bought it from and don't have a list of Peugeot dealers who can help.

The only problem is that Marquis is another 50 miles away in the opposite direction but I rang them anyway. They were very helpful and offered to look at it and get it sorted by their local Peugeot base dealer but it really is a long way to have to go for such a minor problem.

Eventually I have found a dealer in Leamington who will look at it but what a performance!

It really makes me mad that we get bounced around from pillar to post when we have supposedly got a warranty. I can understand that not all dealers will have facilities to deal with large motorhomes if they need putting up on a ramp but this is a problem with a door lock on a small vehicle which probably just needs the door panel removing.

BTW when I asked about getting a second master key I was quoted £170 for a new master key + £35 labour (!!!!) + VAT but that's another story

Grrrrhh!!

Peter

 

[Pudsey_Bear]

This is surely a dealer problem, they may not have built it, but they sold it, and as such I would think it's up to them to do all the running around, and pay for it sorting, you may have to take the van to have it sorted but any bills should go to them.

Kev.

 

[Zebedee]

Warners Tewkesbury are very good, and they do "do" motorhomes.

They changed the clutch and gearbox on mine (under warranty) with no hassle at all.

Ask to speak to Paul, the service manager if you have any worries - he's right at the other end of the scale to the "disinterested jobsworths" you mention.

Dave

 

[peej]

This is surely a dealer problem, they may not have built it, but they sold it

If by "Dealer" you mean Marquis who I bought it from then yes - I agree but its not terribly practical.

To be fair, Marquis (Northants) have been really helpful and have just phoned me back offering to help but I think it should be dealt with under my base vehicle warranty. An added complication is that we are about to go away in it and I wanted it sorted before we go.

My rant was really directed at Peugeot dealerships and in particular my local dealer who will certainly not be getting any business from me. Its their loss as we have 2 Peugeots in the family! I am just amazed in the current economic climate that a business can afford to be so unhelpful to potential customers.

Peter

 

[peej]

Warners Tewkesbury are very good, and they do "do" motorhomes.

Thanks - thats who Autosleepers recommended but its a pain getting over there. I can see a scenario that an initial "diagnostic" visit will then need a second "fixing visit" when parts are in. This is a simple problem that should be dealt with by any dealer - not just a motorhome specialist.

Thanks for the recommendation though. I will bear them in mind if I have any further problems

Peter

 

[peej]

This problem is now fixed. Arbury Peugeot in Leamington were very happy to look at it and it took just 30 mins to find that a link was not connected inside the door lock mechanism.

This is something any dealer could have done so why were Startins in Redditch so awkward?

Peter