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Discussion Starter · #1 ·
You may remember me having problems with the rear wheel arches of my 2008 Nuevo Es fouling the tyres going over a bump. Autosleeper never gave me a reply thta stated what the dimensions should be so I took it to the dealer who sanded off about 5mm on the offiside.
I now have water coming through the main skylight. Again Autosleeper didn't seem too concerned. I decided to really inspect everything. I bought this Nuevo blind! large piece on the trip had been patched up - area near rear window all cresaed - area of surface near passengerdoor without gloss - screws on the over cab bed support protrude on non countersink holes and cause wear and a sqeak- the bathroom cabinet door fell off broken with plastic that ia barely 0.5mm thick - stones easily get through the radiator grill - etc etc.
I am posting photos on
http//s556.photobucket.com/albums/ss3/edbrumby
 

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Hello Ed!

I've just looked at your photos and YES there appears to be some serious problems. :evil:

What I can't understand is why you keep blaming AutoSleepers. OK, the workmanship looks very poor by their standards but did you buy the MH from THEM? :roll:

Strangely, having bought from your dealer (who sounds useless) it is entirely down to your dealer to fix it, make it right, make it "fit for purpose"....

Have you asked for a refund under the "Sale of Goods Act"?

Have you contacted Trading Standards to ask for an opinion and possibly some help?

Our previous MH was a pre-loved AS Pollensa. It was not perfect but, in its early life, faults were rectified by the dealer. They certainly did not look anything like what your photos show.

Back to you, Ed...

Good luck.
 

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Thats the best bit about buying secondhand and a couple of years old from a dealer because most of the problems have been sorted, a lot of extra's may have been added and you still have the 12 month warrenty from the dealer it has just been bought from.
:D
 

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Discussion Starter · #8 ·
Thanks guys for sorting the web page and giving advice. I have contacted Trading Standards and now the dealer, who unfortunately has just had a major fire. The Dealer says that because this involves a major strip down, they will send the van back to Autosleepers. My main concern is that Autosleepres have still not supplied me with wheel clearance dimensions and I can't seem to get this information from forums.
I would be happier with a refund, but is there a manufacturer who can build to a better standard? Comments appreciated.
Thanks guys.
Ed in North Scotland
 

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My experience is limited to Burstner and Autosleeper but in my view the Autosleeper is the clear winner.

I have the same model Nuevo 2008 ES and have had no problems at all 8)

I have not been able to access the photos but it does sound as if it is down to the dealer. Having said that it seems clear that you can get bad examples from any manufacturer and the Germans are certainly no exception
 

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Hi Ed,
I have a auto-sleeper Lancashire, same van as yours only a dealer special, but a two berth.
agree with the creasing, but i don't think that hinge is an auto-sleeper original, far to thick.
the complete sink unit was replace under warranty at auto-sleepers, as there was a crack where the screws seemed to have been overtightened.

the wheels on your van, look like they are not the originals (did you buy your van new or used)?

my experience of auto-sleeper (after four of there vans) is excellent, even when our last van was ten years old, still received good service.
but perhaps i have been lucky.
Pete
 

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breakaleg1 said:
Hi Ed,
I have a auto-sleeper Lancashire, same van as yours only a dealer special, but a two berth.
agree with the creasing, but i don't think that hinge is an auto-sleeper original, far to thick.
the complete sink unit was replace under warranty at auto-sleepers, as there was a crack where the screws seemed to have been overtightened.

the wheels on your van, look like they are not the originals (did you buy your van new or used)?

my experience of auto-sleeper (after four of there vans) is excellent, even when our last van was ten years old, still received good service.
but perhaps i have been lucky.
Pete
Don't think you have been lucky. We have had the Autosleeper Nuevo for nearly four years and our experience of autosleepers is very positive. We did have a leakage problem from the heiki but it was fixed without any hassle from A/S. Apparently some experimenting with different sealant. Had a Harmony from Autosleepers prior to the Nuevo and also no problems. These were both bought new. This Nuevo presumably was bought used and looks as though it has had some problems particularly the wheels. Looks as though the dealer has some questions to be answered!!

Terry
 

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Discussion Starter · #14 ·
Hi all
I am new to Motor Homes. Can you give me some German makes that I could look at? We like the size and layout of the Nuevo and would not like to spend a lot more on a motor home. Perhaps we will have to, to get the quality. The Nuevo looked the best in terms of finish that we looked at. What a pity there are so many horror stories
Ed
 

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I think the wheels look to big.
Our Autotrail was only 6 months old when we bought it. I could see that rear nearside had been resprayed and on further investigation foud wash basin and toilet had been replaced. This lead me to believe that the van had been in an accident, so i asked the salesman. Oh yes it has sir but its fine now, and touch wood no problems.
I do feel that after owning brit and german caravans and motorhomes that the quality of finish is not what it should be. Have a wander round dealers forecourts and look inside new vehicles, doors incorrectly hung , handles missing etc.
These things are expensive enough without having to keep returning for rectification
Keep us informed on your progress.
Best of luck
Dave p



 

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We did buy a new Autosleeper Inca a few years ago but only kept it 9 months or so as it turned out to be awful. Now have a Burstner which has been very good, pity it's on a Fiat.
 

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Discussion Starter · #17 ·
Thanks for those points. I went to check the oil yesterday and found the bonnet catch only had one nut left on it and the other loose! They don't seem to use spring washers. I may start to have Peugeot problems now. When will this end?
Ed
 

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Discussion Starter · #18 ·
I forgot to say that the van was bought from Perthshire caravans and was sold as new. There was only about 8 miles on the clock. I am told that Autosleeper have put the old Nuevo body on to the new Peugot Boxer van chassis which is wider than the old Boxer. I really need to find someone with a 2008 Nuevo. I have looked at the old Nuevos and they have far greater wheel clearances. It would be great if someone with a 2008 model would come on line and I could compare all these items. My letter and photos will go to Perthshire caravans and Autosleeper on Monday
Ed
 

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Waggy said:
My experience is limited to Burstner and Autosleeper but in my view the Autosleeper is the clear winner.

I have the same model Nuevo 2008 ES and have had no problems at all 8)

I have not been able to access the photos but it does sound as if it is down to the dealer. Having said that it seems clear that you can get bad examples from any manufacturer and the Germans are certainly no exception
I have only had experience with burstner so far but, it has turned out to be a bit of stinker with a faults list as long as your arm 8O I'm going to get on the phone to my dealer on Monday for something else that has cropped up in the last week. :?

steve
 

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EdBrumby said:
I forgot to say that the van was bought from Perthshire caravans and was sold as new. There was only about 8 miles on the clock. I am told that Autosleeper have put the old Nuevo body on to the new Peugot Boxer van chassis which is wider than the old Boxer. I really need to find someone with a 2008 Nuevo. I have looked at the old Nuevos and they have far greater wheel clearances. It would be great if someone with a 2008 model would come on line and I could compare all these items. My letter and photos will go to Perthshire caravans and Autosleeper on Monday
Ed
You have PM
 
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