Most heater faults include low gas or low volts at the heater, regardless of if the hob lights okay, flue cover still on, all the interior vents closed so it can't breathe, fault on PCB, can also be lack of gas if it's been turned on, or knackered gas regulator in the gas locker, and each appliance has its own isolation valve, usually in a locker which has been know to be knocked into the off position.
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