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can anyone help ever since i bought my Bailey 665 we have struggled to light the gas heater it say general fault reset i have reset the red button but it still wont light
 

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Most of us would need to be told the make and model of heater in order to know if we were familiar enough with the one you have to offer advice.
 
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2007 Fiat Ducato Ace Siena 2.2 100 Multijet, Keighley, Still in Gods County.
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Most heater faults include low gas or low volts at the heater, regardless of if the hob lights okay, flue cover still on, all the interior vents closed so it can't breathe, fault on PCB, can also be lack of gas if it's been turned on, or knackered gas regulator in the gas locker, and each appliance has its own isolation valve, usually in a locker which has been know to be knocked into the off position.
 
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