I "think" that the lady that has been allocated to my case is afraid of the people at the next level up. All she keeps repeating is that "we are evidence based" over and over again. I imagine that she has been taken to task over just doing the admin and not making sure that the consumer has a valid case. I have just emailed her and pointed out, yet again, that the contractor admits most of the problems. All we need is for someone "technical" to adjudicate over whether he should change the nearly new inverter and whether there should be an RCD or not.
Mind you she also tells me that there is not much that they can actually do about our problem other than encourage us and the contractor to sort it out.! The contractor, I must admit, does not seem overly worried about us contacting his trade body. Perhaps he has been here before?
Mind you she also tells me that there is not much that they can actually do about our problem other than encourage us and the contractor to sort it out.! The contractor, I must admit, does not seem overly worried about us contacting his trade body. Perhaps he has been here before?