Several members have the Humax PVR-9300T and are having some difficulties with it. This is the latest information from Humax:
Hi Gerry,
Below is the response we are giving out on this issue:
Primarily this is associated with National Retune and Digital Switchovers that have taken place over the past 2 months. Following these we've had a small number of customers report issues with the product freezing, and it appears that this mainly happens when on BBC channels. We believe that there have been some broadcast changes but as yet we have not been able to identify/confirm this with the broadcasters themselves.
As such we have had senior engineers from HQ developing new software that has been tested over the past 2-3 weeks. This new software is not experiencing the issues and we plan to release this on our website in the next week. An Over Air Download will be broadcast within the next 2-4 weeks, and I will confirm the date for these imminently (we have to book slots for this and await confirmation). To ensure that the over air download reaches each box successfully, we would recommend that customers switch the product into Standby when not wanting to view TV.
I believe that these issues are in small numbers and owed to the BBC change in broadcasting mentioned above. Never the less we take this very seriously and would assure all customers that the solution has been found, we apologise for any inconvenience of course.
I hope that this gives you and customers re assurance, please let me know if you have any further questions and I will be happy to advise.
I shall post any further news.
Gerry
Hi Gerry,
Below is the response we are giving out on this issue:
Primarily this is associated with National Retune and Digital Switchovers that have taken place over the past 2 months. Following these we've had a small number of customers report issues with the product freezing, and it appears that this mainly happens when on BBC channels. We believe that there have been some broadcast changes but as yet we have not been able to identify/confirm this with the broadcasters themselves.
As such we have had senior engineers from HQ developing new software that has been tested over the past 2-3 weeks. This new software is not experiencing the issues and we plan to release this on our website in the next week. An Over Air Download will be broadcast within the next 2-4 weeks, and I will confirm the date for these imminently (we have to book slots for this and await confirmation). To ensure that the over air download reaches each box successfully, we would recommend that customers switch the product into Standby when not wanting to view TV.
I believe that these issues are in small numbers and owed to the BBC change in broadcasting mentioned above. Never the less we take this very seriously and would assure all customers that the solution has been found, we apologise for any inconvenience of course.
I hope that this gives you and customers re assurance, please let me know if you have any further questions and I will be happy to advise.
I shall post any further news.
Gerry