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Humax PVR-9300T new software updated

31K views 90 replies 15 participants last post by  roger-the-lodger  
#1 ·
Several members have the Humax PVR-9300T and are having some difficulties with it. This is the latest information from Humax:
Hi Gerry,

Below is the response we are giving out on this issue:

Primarily this is associated with National Retune and Digital Switchovers that have taken place over the past 2 months. Following these we've had a small number of customers report issues with the product freezing, and it appears that this mainly happens when on BBC channels. We believe that there have been some broadcast changes but as yet we have not been able to identify/confirm this with the broadcasters themselves.

As such we have had senior engineers from HQ developing new software that has been tested over the past 2-3 weeks. This new software is not experiencing the issues and we plan to release this on our website in the next week. An Over Air Download will be broadcast within the next 2-4 weeks, and I will confirm the date for these imminently (we have to book slots for this and await confirmation). To ensure that the over air download reaches each box successfully, we would recommend that customers switch the product into Standby when not wanting to view TV.

I believe that these issues are in small numbers and owed to the BBC change in broadcasting mentioned above. Never the less we take this very seriously and would assure all customers that the solution has been found, we apologise for any inconvenience of course.

I hope that this gives you and customers re assurance, please let me know if you have any further questions and I will be happy to advise.


I shall post any further news.

Gerry
 
#5 ·
Mine has been having this problem, and I noticed in since we returned from our trip to France - and was going to contact you Gerry, so thanks for that update.

One query, if I put it into stand-by mode, will it still start and record any programmes I have set to record, just in case I am not in, or busy doing something else....

Many thanks

Carol
 
#6 ·
Rocles said:
Does this info also apply to the Humax 9200? Ours has started reacting very slowly sometimes to keypresses on the remote, only since the Freeview upgrades. I will watch out for any on-air updates.

cheers,
Les
Rocles,
This update will be for the PVR-9300T, but if the 9200 also suffers then there is likely to be an update for that.
The two models use incompatible software therefore there will be different upgrades.
Gerry
 
#7 ·
carol said:
Mine has been having this problem, and I noticed in since we returned from our trip to France - and was going to contact you Gerry, so thanks for that update.

One query, if I put it into stand-by mode, will it still start and record any programmes I have set to record, just in case I am not in, or busy doing something else....

Many thanks

Carol
Carol,
Standby is the state that you would normally leave it in when you hit the power button on the remote control. It will always record timer events from standby.
Gerry
 
#8 ·
Thanks Gerry, I have replied to your PM.

I look forward to the promised download.

In my reply I mentioned that I have noticed a problem since retune with the EPG not populating fully; I'll repeat that part of the PM here for other people to see in case anyone else has encountered this:

"One other thing I've noticed since retune is that the EPG doesn't populate say 5 or 6 days ahead for several (non BBC) channels including Channel 4 and 5, no matter how long you wait. It populates OK for the earlier days on all channels and for the later days on the BBC channels. I have checked after several hours and the unpopulated channels / days remain in that state. Are you aware of any EPG population problem since retune? I suspect that the channels will populate in the EPG when the date gets closer though I don't know that as I only noticed the problem in the last couple of days. It's annoying if you're trying to set up a week's recordings. "

Anyone else getting this?

Roger
 
#9 ·
roger-the-lodger said:
Thanks Gerry, I have replied to your PM.

I look forward to the promised download.

In my reply I mentioned that I have noticed a problem since retune with the EPG not populating fully; I'll repeat that part of the PM here for other people to see in case anyone else has encountered this:

"One other thing I've noticed since retune is that the EPG doesn't populate say 5 or 6 days ahead for several (non BBC) channels including Channel 4 and 5, no matter how long you wait. It populates OK for the earlier days on all channels and for the later days on the BBC channels. I have checked after several hours and the unpopulated channels / days remain in that state. Are you aware of any EPG population problem since retune? I suspect that the channels will populate in the EPG when the date gets closer though I don't know that as I only noticed the problem in the last couple of days. It's annoying if you're trying to set up a week's recordings. "

Anyone else getting this?

Roger
Roger,
As the EPG is owned and transmitted by the BBC on the BBC MUX it is highly likely that this is part of the same problem.
Gerry
 
#10 ·
Quick update on my 9300T for anyone interested. BTW any posts relating to that will now be on this thread rather than the general retune thread.

All recordings scheduled via the EPG have still succeeded with no crashes. However a crash / reboot did occur yesterday evening while viewing - the unit recovered and rebooted itself though without intervention with the "loader bar" creeping across so less than a minute's interruption in viewing.

But the "EPG not populating" problem has got worse to the point of making scheduled recording very difficult indeed as the EPG last time I tried had, after 30 minutes, no data at all beyond 3 days and limited data for 2 days, essentially populating just the BBC channels and nothing else.

This would not be useable other than for a short term so I hope the promised Humax software update does fix both problems (crashes and the EPG), even if, as Humax claims, this is all the fault of the BBC!

Roger
 
#11 ·
roger-the-lodger said:
Quick update on my 9300T for anyone interested. BTW any posts relating to that will now be on this thread rather than the general retune thread.

All recordings scheduled via the EPG have still succeeded with no crashes. However a crash / reboot did occur yesterday evening while viewing - the unit recovered and rebooted itself though without intervention with the "loader bar" creeping across so less than a minute's interruption in viewing.

But the "EPG not populating" problem has got worse to the point of making scheduled recording very difficult indeed as the EPG last time I tried had, after 30 minutes, no data at all beyond 3 days and limited data for 2 days, essentially populating just the BBC channels and nothing else.

This would not be useable other than for a short term so I hope the promised Humax software update does fix both problems (crashes and the EPG), even if, as Humax claims, this is all the fault of the BBC!

Roger
Roger,
We have seen the EPG problem on other products. The release from Humax helps to confirm our suspicions.
Gerry
 
#12 ·
Gerry - been out all day, just went into the lounge and switched on the TV to see breakfast telly!!! - it had frozen at 0904.... so presumably my daytime programme hasn't copied, not yet checked.

Is there still no news when this update is going to happen.... as we are away for a week from Friday and I would like to have some confidence that my programmes would be recorded.

Carol
 
#13 ·
carol said:
Gerry - been out all day, just went into the lounge and switched on the TV to see breakfast telly!!! - it had frozen at 0904.... so presumably my daytime programme hasn't copied, not yet checked.

Is there still no news when this update is going to happen.... as we are away for a week from Friday and I would like to have some confidence that my programmes would be recorded.

Carol
Carol,
No news yet and I am out of the office tomorrow. I know it is frustrating, but they are working on a solution and without trying to sound like Fiat it is only affecting a very small minority of units.
Gerry
 
#14 ·
Thanks Gerry.... I will keep my fingers crossed, it is so intermittent...that's why it is annoying, as it seems to have no logical reason for doing it.

Carol
 
#16 ·
My 4 month old Humax Foxsat-HDR has worked great until today... :cry:

Tried to set and record the Children in Need Pudsy program tonight. When trying to select 'record' I get a message 'There is a conflict and you are unable to record this program. Please select an alternative'.

After attempting this twice the machine froze. Had to unplug and after waiting 30 secs plug back in to get normal operation. Although it still won't record anything today.

Ray.
 
#17 ·
raynipper said:
My 4 month old Humax Foxsat-HDR has worked great until today... :cry:

Tried to set and record the Children in Need Pudsy program tonight. When trying to select 'record' I get a message 'There is a conflict and you are unable to record this program. Please select an alternative'.

After attempting this twice the machine froze. Had to unplug and after waiting 30 secs plug back in to get normal operation. Although it still won't record anything today.

Ray.
Ray,
The children in need programme may be a problem. It is broadcast as several programme slots and although series linking should pick up all of the slots, the BBC deliberately list a slightly early start and a slight overrun. Each time this happens effectively your PVR is recording two programmes. If you have it set to also record for example Corrie, it will treat one programme as a third event and therefore consider a conflict. There is no easy way around it.
The problem is that the Act of Parliament that controls BBC dictates that programmes cannot exceed a certain length. You will only ever notice this on BBC. Have you tried to record HD? or is it also affecting HD?
Gerry
 
#18 ·
Thanks Gerry.
Don't think I have ever tried recording HD. I just bring up the prog in the list and click REC as and when the prog is highlighted.

After this little debacle today with Pudsy I then tried to record something in Ch4 and got the same conflict.

But just tried to REC another prog well down the lst and it was OK. Maybe it will be OK tomorrow.

Ray.
 
#21 ·
GerryD said:
raynipper said:
Hi again Gerry.
Just tried REC on HD again Pudsy and it's frozen again.

Grrrrrrrr.

Ray.
I'll try it when I get home.
Gerry
Ray,
It refuses to record SD, channel 101, but will record HD, channel 108. Every time I try to record SD it shows a conflict and will not allow deletion of the programmes, bt if you set a timer on HD you can remove the extra programmes.
Gerry
 
#22 ·
Thanks Gerry.
Just going out now for the never ending round of social engagements we have to endure.
Might not be able to devote time this evening to play. But will report back tomorrow am with any changes to the 'norm'.

Thanks again.

Ray.
 
#23 ·
Hi Gerry an Al.
Sat am all back to 'normal' again. It must have been Pudsy making it's mark on us.
Just timed several other progs for the excercise.

Whew, one less concern in a sea of worry.

Thanks for your advice.

Ray.
 
#25 ·
I found this on another forum, and it worked for me on our 9200T:

QUOTE ... When the aerial is connected the PVR can receive broadcast, which contains data that confuses it.
Whilst aerial is disconnected * and you have control, do a "defaults setting" from the menu. You should then find it will tune in and function normally.

* Humax procedure includes switching off power to the PVR whenever connecting or disconnecting the aerial. Whilst the chance of not doing so damaging the PVR or aerial system is slim, I cannot take responsibilty should that happen and will always pass on Humax's advice to do so.

Please find below the details you will need to follow to manual tune the receiver.

Press MENU
Select Installation
Enter your password (Default – 0000)
Select Default Setting
Select YES
Enter your password (Default – 0000)

The receiver will then take 30 seconds and will switch off and restart.
When the product loads up again it will enter the Automatic Search - allow it to proceed and then save the results. .... UNQUOTE

ON the previous "retune" we had problems with ITV3 and ITV4 - Ridge Hill transmitter - now cured.

Hope this works as a temporary fix for others too.

Colin
 
#26 ·
Interesting Colin. Let's see what the master Gerry D says when he logs in.

I have a correction since my last post.

Madam has been logging the freezes since the manual retune a week ago. I told her to do it, but she didn't report any, hence my muted jubilation.

The list says it has frozen 3 times plus the one I posted yesterday.

14th 12.00hrs
18th 09.26
19th 02.00
20th overnight too.

It is always when not in use.