Intact the Sargent support line, they are very good at diagnosing over the phone, although it can be expensive, they helped me through multiple steps until we discovered the fault was actually the cable linking the PSU to the panel. I sent them a photo and they pointed out that the connecting cable had been twisted when I reattached it, that had caused a break in the insulation and random but significant shorts.

Try them for advice.

 

Hello & thanks for the reply - for sure looks like I'll need to contact Sargent and walk through th eissue I'm having - hopefully I'll gain some feedback on here that will help me when reaching out to them. I'll let you know how I get on.

Cheers Michael

 

It does sound like an intermittent electrical fault - due to a bad connection somewhere?

And I probably sound as if I know what I'm talking about 😂😂

 

Hi Jean, so far having worked out how to get the control panel off and jiggle the wires around - we obviously hope that may have re-secured a connection , but no joy so far - I'll take a few days to see what feedback/help I get on here and then reach out to sargent to see if they can assist as well.

Cheers Michael

 

A small question, do you have the panel on when you are parked at home and the van is not being used?

As Penguin says, contact Sargent they were very helpful when I needed them.

 

Normally we have the panel off when we're at home and parked on Drive. BUt expereince the issue usual at some point over the time were in and around setting up for a trip and then during the trip.

Do think I'm heading to make conbtact with Sargent... will keep you all posted.

Thanks again Jan.

Regards Michael

 

Do you have a Sargent floor fuse box in your MH? It's called and EM40 and ours is behind the drivers seat in our Autotrail. If so, just have a check on all the connections in that as well.

 

Hello Greg, I'll check that out - have the fuses in the main EHU and a set in Dash area lower right below Steering wheel : but for sure I'll get the head torch out and have a wee gander around.

Cheers Michael

 

Update on my "issue".

Contacted Sargent and was asked to submit a ticket - gave description / pictures and also managed to get short video of issue occuring.

Got reply to ticket today - fairly brief.

"Good morning Michael,

Thank you for your email, from looking at the photographs and the video I do think that you have a problem with your EC600 power supply unit and it should come back to us for a fixed price repair you can book this following this link Power Supply Unit fixed price repair | Sargent Electrical or by calling our sales team on 01482 881655. "

Fair enough if that is the cause, but somewhat reluctant to just tear out the PSU and send it back and hope for the best. Cost is >£200 and Lead time suggested as 3-5 weeks. Have asked if my issue is a fairly normal issue to occur.? in that it is likely to be the cause 'to a fairly certain degree' and if there are any other suggestions I could "try" to further confirm this is definately the issue - before then sending the PSU unit back.

Reply has sent me into a bit of a spin - if I'm honest.

Cheers for now, Michael

 

I feel your pain but if you've tried everything else... 🤷‍♂️

If you can give it a day or two hopefully someone else on here may have some more suggestions.