Try RS Components or CPC for the part or even Julian Preston MD of Oyster Sat Tech Ltd, the UK arm of Ten-Haaft. They are based in Leicester www.ten-haaft.de will give you the phone number.

Hope this helps

 

Oyster Satellite Problems

Many thanks for your quick response. I imagine I will find the contact details for the suppliers on Google? I will contact the ten Haaft UK place after the Bank Holiday.

Thanks again for such a quick response.

 

Oyster

Hi

You could call Robert Jackson at TSC on 07801 843332. He installed my system and is a helpful chap.

Russell

Robert uses the forum although I have forgotten his user name!

 

Hi Enjohn,

We had the same problem with having to manually tune for Astra 2, this is due to a new Arabian satellite that is in a close orbit to Astra. The software in the Oyster system needs updating to fix the problem.
TSC sorted this out quickly and as Russell said they are very helpful. I am sure they would also sort out the coax as well!

Neil

 

Oyster Satellite Problems

Many thanks to Russell and Neil for their quick responses with information about Robert Jackson from TSC. I have spoken to him on his mobile today and he is going to rectify the problems at my home address.

I will update you when this has been done.

Kind regards

Nick

 

I am also having problems with my Oyster system. I was assured by Ten-Haaft Germany that the problem was the LNB and they offered to send me a new one. This was not possible as we were wandering. On my return I asked them to send it making clear it was a dual LNB. I had to keep emailing them and it took 4 weeks to arrive, a single LNB! As I am about to go away again, sailing this time, they have left it too late yet demand the old one be returned in 4 weeks. That is before we return from our sailing trip. I have removed the old LNB to at least try the single LNB connected to just the Oyster controller. The connector to the controller was in poor condition and came apart, I suspect it might be the cause of the problem. The other connector was for a larger diameter (normal) cable and had been fitted with the self amalgamating tape jammed down the large hole insulating the cable screen from the connector body. I have to find out if this was deliberate to avoid earth loops or bad fitting. I also need two of the special size F connectors! I have copied some of my emails to Ten-Haaft UK but they have not made any comment. Any one have helpful comments please?

John

 

oyster in portugal

We are hoping that you can assist with a problem that may be fixable at our end.The sat searches and finds astra 2 on its panel but the tv screen says no connection ,unplug and try in 5 mins.When I check the services/reception info it says not locked,does not show the normal code and has no signal stregnth and no signal quality.Is it because we are out of the signal range even though the oyster panel shows astra 2 found ?I have tried moving the LNB to its Portugal setting +30 instead of the England of +14 but no use so put back to its original setting.
We are in Portugal but have recieved sat reception ok in Malaga ? We use a 85mm dish with 12v sky digi box.
Do people have these sat systems serviced ?

Hope you can help

 

One of my friends here in Spain had a problem with their twin LNB auto skew oyster. The box was sent back to germany and checked, various people had a go at fixing it before they rang me. The fault lay in the F connector to Co-ax fitting. They ordered the proper fittings from the UK. which promply arrived I have fitted (crimped on) and now there is no problem . I spoke to Daryl who i know answers questions on here and did get some advice from him for which I thank him . So its good to know that Oyster owners can get service from a few pèople in the UK. One thing I really dont like is the small dia co-ax its just too flimsy and fiddly. My friends dont possess a proper manual for the system and i.ve not really spent much time playing with the Oyster system but I guess you set it to the appropriate region eg southern spain then set it to allow switching channels then maybe give preference to Astra 1 down here but once its found astra 1 switch to a Astra 2 channel and it auto switches. This I found was the fastest way to get this unit to find and lock on to an Astra 2 channel. Faster than giving pref to Astra 2 and searching directly for an Astra 2 channel. If anyone can offer any advise to improve reception or speed up searching with this system please feel free. Or even better post a copy of the manual on here for download
So if no picture check with a meter that there is a signal at the end of the co-ax before it enters the receiver

 

Hi two of the most helpful people I have met regarding satellite and both of them lovely people and have both given us great service have been Andy Barratt, Andy can be contacted on 07846678402 or 07540932800. And Shane from Snellyvision http://www.snellyvision.co.uk/store/index.php

Both I would trust 100%.

 

Is it possible the Oyster is finding Astra 2 on the South beam but you are trying to watch a programme on Astra2D? Hence, Astra 2 is located but the receiver is not getting enough signal from 2D?

 

"Try Again In 5 Minutes"

We often get this message but just ignore it and do nothing and the system always works a minute or two later.

We also have the Pace 12v DigiBox.

Try it

Happy Travels